Announcement

Collapse
No announcement yet.

Sharp decline in Official Responses from Epic throughout the community.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    #76
    Originally posted by VictorBurgos View Post
    What about hiring out some outstanding Answerhub devs, giving them a small contract for "priority" support.
    Numbers are too low-ball, it just doesn't add up for Epic.
    Plus priority would still be a tricky point of contention etc.
    BTW: I already had a go at guesstimating numbers here.
    BTW2: Overall, seems like we're just talking to ourselves...
    Last edited by ClavosTech; 11-06-2017, 11:47 PM.

    Comment


      #77
      Originally posted by VictorBurgos View Post
      What about hiring out some outstanding Answerhub devs, giving them a small contract for "priority" support.
      I think this is good proposal.. this is like 'marketplace' but mainly for technical support..

      Comment


        #78
        Gents, who are complaining about lack of technical support and potentially suggesting paid priority support, could you post a few specific examples/references/cases where, according to your opinion, you should have received better responses/more attention? It feels like whole topic is a big vague without specific examples.

        Comment


          #79
          Originally posted by William K View Post
          Putting my two cents here.

          My team and I feel the same way, but we haven't stuck around to ponder why and how and just moved to Unity for our game and things have been butter smooth so far.
          It just makes sense! We are busy developing rather than wondering!

          The thing is guys UE4 scares us, it really does, I don't know what to make of this engine, it's way too convoluted, you need a team of monster engineers just to get the basic troubleshooting off your back and keep the flood gates closed, there are waaay too many question marks for any indie team to invest time on something still very unstable and on shiftable grounds..

          Bottom line is this: If you don't have the solid backing with plenty of $$$ and lots of time to RnD with direct contact to Epic for support then good luck on betting on this horse.

          I hate to say it because i still go back to UE4 and work on personal prototypes/demos mostly because of the visual side, because it can take it.. but that's all i can feel that is goin for it at least from our experience. If unity ever catches up visually to UE's prowess then i don't believe i would find a reason to be here at all, and it seems those guys are working on something to do just that.
          I'm probably going to come off as an elitist jerk right now, but I believe this ties into the whole discussion here. You and your team leaving is not something I'd consider to be a sign of a declining community here. I am very supportive of the "UE4 is NOT for everyone" mindset. I personally embrace the fact that it has a higher learning curve and bigger initial hurdles. No matter how welcoming a community might be, seeing a million beginner posts that have been answered time an time again flooding the forum and AH does not help keep the more dedicated veteran members around. I would be delighted if this could boil down to a small, tightly-knit community of regulars, with Epic taking a more active participation in the forums.

          That being said, I am of course aware that new members are needed to keep the community alive, but a conscious effort needs to be made to educate people and to have resources available that new users can peruse. AH is the number one reason that new people have a hard time, as they expect to get help on AH which never comes.

          Comment


            #80
            Originally posted by William K View Post
            The thing is guys UE4 scares us, it really does, I don't know what to make of this engine, it's way too convoluted, you need a team of monster engineers just to get the basic troubleshooting off your back and keep the flood gates closed, there are waaay too many question marks for any indie team to invest time on something still very unstable and on shiftable grounds..
            Would you be willing to elaborate, please?

            Let's me explain me why I'm asking. I work few years with Unreal, worked around year with Unity. All this time spent in indie studios, small time. I never need a "team of monster engineers just to get basics". UE4 is extremely friendly to artist and designers, while Unity is not. Actually I have this "team of programmers needed all the time" issue with Unity
            On the other hand Unity is very programmer-friendly, total freedom. Unity is great for small games thanks to its low entry level. But using it's getting harder with time when you need working on complex systems, awesome visuals. And I know lot of indie studios that abandon Unity while they're working on bigger titles. Often happening when mobile-focused studio moves to console/PC market.

            Of course I can see only small piece of industry from my chair. So... it would be nice to know what kind of game you're making?
            Because there's no engine that would satisfy needs of every kind of game and elaborating on this would make it easier for readers to understand issues.

            For me UE4 awesome engine for indie devs, very stable. But I started my career in AAA studios, games made with in-house engines. Well, that was truly "unstable and shiftable grounds" for me
            Last edited by Doctor Ergot; 11-07-2017, 08:02 AM.

            Comment


              #81
              Originally posted by DamirH View Post
              I would be delighted if this could boil down to a small, tightly-knit community of regulars, with Epic taking a more active participation in the forums.
              That what I think there should be paid support between UDN and answer hub. I would be willing to shell out 100$ a month, just to have clear Q&A answer site, forums and more developer interaction.

              That beign said, everyone should be able to read it (non NDAed information here), but only "premium" members should be able to post.

              UDN is much better for getting interesting information, but most people don't have access to it.

              https://github.com/iniside/ActionRPGGame - Action RPG Starter kit. Work in Progress. You can use it in whatever way you wish.

              Comment


                #82
                I love how the GameJam theme (which is the biggest community event) is literally describing the situation. However vast the darkness, we must provide our own light... I think it fits very nicely, but I also have JammerLag, so I might interpret 2 much...
                https://twitter.com/Ninjin42

                Comment


                  #83
                  Originally posted by Ninjin View Post
                  I love how the GameJam theme (which is the biggest community event) is literally describing the situation. However vast the darkness, we must provide our own light... I think it fits very nicely, but I also have JammerLag, so I might interpret 2 much...
                  LOL... I didn't even think about it like that... Someone should do a quick 48 jam on this.
                  Website/Portfolio: http://www.VictorBurgosGames.com

                  Join me on stream: https://www.twitch.tv/BurgosGames for UE4 Game Dev. If you need help, just stop by and ask!

                  Currently looking for exciting new opportunities! Available for work!
                  https://forums.unrealengine.com/comm...ars-experience

                  Comment


                    #84
                    Hi,

                    I have been following this thread as a silent reader now for a while and now I'd like to throw in my two cents as well.

                    First, when I saw this thread unfolding, my initial impression was "Oh, wow. Im indeed not the only one who got this notion".
                    From my initial perception, the activity of Epic devs in the forums became less as Epic projects became more numerous (UT, Fortnite, Paragon, RoboRecall, etc).
                    But I think its too simple to just dismiss it as staff shortage due to internal projects.
                    There have been many speculations about why AnswerHub response rates are low and why PRs are not dealt with.

                    Does Epic think UDN and other high roller licensees are enough to keep the boat afloat?
                    Is TenCent pushing for revenue and the community is not a cash cow while UDN is?
                    Were they only happy with the community to make the engine popular but now considered a nuissance?

                    However without working at Epic and knowing how things are behind the scenes its just conjecture and guesses.
                    But Epic cannot frown upon the userbase having their thoughts and making guesses. I think that is just normal.

                    And its not just the forum or AH. Subconciously we also miss the enlightening Zak Parrish skits.
                    For fixes, when I check the issue tracker what gets fixed, more fixes seem to reference a UDN problem than an AH post.
                    Not to speak about documentation. With UDn support one can live with sparse documentation. Without its sometimes pure guesswork.
                    That again leaves the impression of a two class society in the unreal community with a taste of feudalism.

                    On another level I still keep thinking that Epic tries its best an we just dont have the whole picture.
                    And Im not really sure if its warranted or if Im just being naive.
                    For example the issue of Prs piling up. Conclusion: no interest from Epic.
                    Then again with each new release, dozens of people get credited for contributions.
                    People say Epic is only interested in well funded studios but then dishing out dev grants.
                    Its all a bit ambigous to me.


                    But since Im generally a positive person, not only gloomy philosophy but also something constructive.
                    Id like to make a suggestion for the AH mess:

                    Yes, AnswerHub is cluttered with contless iterations of trivial/beginner questions.
                    It makes it impossible to filter out relevant posts and own questions are smothered by those posts.
                    People have proposed to make post importance/visibility depend on post count of the author, etc.
                    I dont think that post count is a viable metric for user expirience/knowledge level or general expertise.

                    the problem should be tackled right at the root: The abundance of repetitive trivial posts.
                    I think the main reason for beginners to post a question that has been answered a thousand times already is their mindset.

                    I have a problem -> AnswerHub is there to get answers -> Post the question an AnswerHub - > Wonder why noone replies -> Being mad at Epic/community.

                    They appearently never consider the option of looking for an answer before posting their question.
                    Granted, the name is AnswerHub and not LookItUpHub, but thats what people should do BEFORE they post.

                    Couldnt the following be implemented:
                    - Users can only create a new post after they have done search and clicked at least the top two answers.
                    - The only exception to this rule shall be the bug reports.

                    That would force people to look up for a solution.

                    So thats my idea for AH..

                    Cheers,
                    Klaus

                    Comment


                      #85
                      Originally posted by KVogler View Post
                      the problem should be tackled right at the root: The abundance of repetitive trivial posts.
                      All it takes is to have a dedicated person to sift through AH and make a FAQ (categorized). Some things could be moved into official documentations to compliment existing info.

                      Comment


                        #86
                        All it takes is to have a dedicated person to sift through AH and make a FAQ (categorized). Some things could be moved into official documentations to compliment existing info.
                        No. Not enough.
                        Beginners will still post straight away before reading the FAQ or the docs.
                        That is the point. People post questions although the answer is already there. Just having them in a different format changes nothing.

                        Comment


                          #87
                          Originally posted by KVogler View Post
                          People post questions although the answer is already there. Just having them in a different format changes nothing.
                          That's because sometimes it's hard to find those posts with answers and then there are a lot of questions left unanswered.

                          Make comprehensive FAQ, archive old AH, start new one and run algorithms that points to FAQ when existing questions is asked again. Only allow posting questions that aren't in the FAQ.

                          Comment


                            #88
                            So, I just went on AH to double check if they have a feature that UDN has... namely, when you type a question it suggests "similar" question based on your keywords. And they do! So why are there still so many repetitive questions? You start typing "How do I rotate a character" and it spits out at least 3-4 proper suggestions. However, for me, it took almost 5 seconds for that auto-suggest list to show up. I wouldn't be surprised if many people didn't know it exists in the first place.

                            For me, the far bigger problem with AH is the lack of... how do I put this... skilled support? I remember back about a year or two ago many users complained about a certain support technician who often dismissed genuine bug reports as the user doing it wrong. They clearly didn't understand the issues and weren't knowledgeable enough to tackle them. Nowadays, I get the feeling that, if I were to get stuck on something that's NOT a beginner-level question, there's no one browsing AH that can even give me an answer. I personally think we ought to open up a help sub-forum that would act as a hub for support. We could maintain a sticky with frequently asked questions, and I'm pretty sure things would get more visibility that way.

                            Comment


                              #89
                              Originally posted by KVogler View Post
                              People post questions although the answer is already there. Just having them in a different format changes nothing.
                              Originally posted by motorsep View Post
                              sometimes it's hard to find those posts with answers and then there are a lot of questions left unanswered.
                              Originally posted by DamirH View Post
                              I just went on AH to double check if they have a feature that UDN has... namely, when you type a question it suggests "similar" question based on your keywords.
                              Overall, it'd help if AH and Forum-posts were cross-referenced under the same or similar game-genre.
                              If you're working on a Homeworld-space-game you're not usually looking for info on Skyrim-sword-anims.
                              The problem here is information overload. And not-linking Forum & AH??? What a great opportunity lost!
                              This seems reminiscent of the big-data problem.. Knowing the answers are there, but how to get to them.
                              Epic even recently killed a simple but powerful Forum-search-feature: Minimum-Number-Of-Replies, wtf?

                              Comment


                                #90
                                Originally posted by KVogler View Post
                                I have a problem -> AnswerHub is there to get answers -> Post the question an AnswerHub - > Wonder why noone replies -> Being mad at Epic/community.
                                rename it to QuestionHub, problem solved

                                Follow me on Twitter!
                                Developer of Elium - Prison Escape
                                Local Image-Based Lighting for UE4

                                Comment

                                Working...
                                X