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Sharp decline in Official Responses from Epic throughout the community.

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  • replied
    Originally posted by KVogler View Post
    People post questions although the answer is already there. Just having them in a different format changes nothing.
    That's because sometimes it's hard to find those posts with answers and then there are a lot of questions left unanswered.

    Make comprehensive FAQ, archive old AH, start new one and run algorithms that points to FAQ when existing questions is asked again. Only allow posting questions that aren't in the FAQ.

    Leave a comment:


  • replied
    All it takes is to have a dedicated person to sift through AH and make a FAQ (categorized). Some things could be moved into official documentations to compliment existing info.
    No. Not enough.
    Beginners will still post straight away before reading the FAQ or the docs.
    That is the point. People post questions although the answer is already there. Just having them in a different format changes nothing.

    Leave a comment:


  • replied
    Originally posted by KVogler View Post
    the problem should be tackled right at the root: The abundance of repetitive trivial posts.
    All it takes is to have a dedicated person to sift through AH and make a FAQ (categorized). Some things could be moved into official documentations to compliment existing info.

    Leave a comment:


  • replied
    Hi,

    I have been following this thread as a silent reader now for a while and now I'd like to throw in my two cents as well.

    First, when I saw this thread unfolding, my initial impression was "Oh, wow. Im indeed not the only one who got this notion".
    From my initial perception, the activity of Epic devs in the forums became less as Epic projects became more numerous (UT, Fortnite, Paragon, RoboRecall, etc).
    But I think its too simple to just dismiss it as staff shortage due to internal projects.
    There have been many speculations about why AnswerHub response rates are low and why PRs are not dealt with.

    Does Epic think UDN and other high roller licensees are enough to keep the boat afloat?
    Is TenCent pushing for revenue and the community is not a cash cow while UDN is?
    Were they only happy with the community to make the engine popular but now considered a nuissance?

    However without working at Epic and knowing how things are behind the scenes its just conjecture and guesses.
    But Epic cannot frown upon the userbase having their thoughts and making guesses. I think that is just normal.

    And its not just the forum or AH. Subconciously we also miss the enlightening Zak Parrish skits.
    For fixes, when I check the issue tracker what gets fixed, more fixes seem to reference a UDN problem than an AH post.
    Not to speak about documentation. With UDn support one can live with sparse documentation. Without its sometimes pure guesswork.
    That again leaves the impression of a two class society in the unreal community with a taste of feudalism.

    On another level I still keep thinking that Epic tries its best an we just dont have the whole picture.
    And Im not really sure if its warranted or if Im just being naive.
    For example the issue of Prs piling up. Conclusion: no interest from Epic.
    Then again with each new release, dozens of people get credited for contributions.
    People say Epic is only interested in well funded studios but then dishing out dev grants.
    Its all a bit ambigous to me.


    But since Im generally a positive person, not only gloomy philosophy but also something constructive.
    Id like to make a suggestion for the AH mess:

    Yes, AnswerHub is cluttered with contless iterations of trivial/beginner questions.
    It makes it impossible to filter out relevant posts and own questions are smothered by those posts.
    People have proposed to make post importance/visibility depend on post count of the author, etc.
    I dont think that post count is a viable metric for user expirience/knowledge level or general expertise.

    the problem should be tackled right at the root: The abundance of repetitive trivial posts.
    I think the main reason for beginners to post a question that has been answered a thousand times already is their mindset.

    I have a problem -> AnswerHub is there to get answers -> Post the question an AnswerHub - > Wonder why noone replies -> Being mad at Epic/community.

    They appearently never consider the option of looking for an answer before posting their question.
    Granted, the name is AnswerHub and not LookItUpHub, but thats what people should do BEFORE they post.

    Couldnt the following be implemented:
    - Users can only create a new post after they have done search and clicked at least the top two answers.
    - The only exception to this rule shall be the bug reports.

    That would force people to look up for a solution.

    So thats my idea for AH..

    Cheers,
    Klaus

    Leave a comment:


  • replied
    Originally posted by Ninjin View Post
    I love how the GameJam theme (which is the biggest community event) is literally describing the situation. However vast the darkness, we must provide our own light... I think it fits very nicely, but I also have JammerLag, so I might interpret 2 much...
    LOL... I didn't even think about it like that... Someone should do a quick 48 jam on this.

    Leave a comment:


  • replied
    I love how the GameJam theme (which is the biggest community event) is literally describing the situation. However vast the darkness, we must provide our own light... I think it fits very nicely, but I also have JammerLag, so I might interpret 2 much...

    Leave a comment:


  • replied
    Originally posted by DamirH View Post
    I would be delighted if this could boil down to a small, tightly-knit community of regulars, with Epic taking a more active participation in the forums.
    That what I think there should be paid support between UDN and answer hub. I would be willing to shell out 100$ a month, just to have clear Q&A answer site, forums and more developer interaction.

    That beign said, everyone should be able to read it (non NDAed information here), but only "premium" members should be able to post.

    UDN is much better for getting interesting information, but most people don't have access to it.

    Leave a comment:


  • replied
    Originally posted by William K View Post
    The thing is guys UE4 scares us, it really does, I don't know what to make of this engine, it's way too convoluted, you need a team of monster engineers just to get the basic troubleshooting off your back and keep the flood gates closed, there are waaay too many question marks for any indie team to invest time on something still very unstable and on shiftable grounds..
    Would you be willing to elaborate, please?

    Let's me explain me why I'm asking. I work few years with Unreal, worked around year with Unity. All this time spent in indie studios, small time. I never need a "team of monster engineers just to get basics". UE4 is extremely friendly to artist and designers, while Unity is not. Actually I have this "team of programmers needed all the time" issue with Unity
    On the other hand Unity is very programmer-friendly, total freedom. Unity is great for small games thanks to its low entry level. But using it's getting harder with time when you need working on complex systems, awesome visuals. And I know lot of indie studios that abandon Unity while they're working on bigger titles. Often happening when mobile-focused studio moves to console/PC market.

    Of course I can see only small piece of industry from my chair. So... it would be nice to know what kind of game you're making?
    Because there's no engine that would satisfy needs of every kind of game and elaborating on this would make it easier for readers to understand issues.

    For me UE4 awesome engine for indie devs, very stable. But I started my career in AAA studios, games made with in-house engines. Well, that was truly "unstable and shiftable grounds" for me
    Last edited by Moth Doctor; 11-07-2017, 08:02 AM.

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  • replied
    Originally posted by William K View Post
    Putting my two cents here.

    My team and I feel the same way, but we haven't stuck around to ponder why and how and just moved to Unity for our game and things have been butter smooth so far.
    It just makes sense! We are busy developing rather than wondering!

    The thing is guys UE4 scares us, it really does, I don't know what to make of this engine, it's way too convoluted, you need a team of monster engineers just to get the basic troubleshooting off your back and keep the flood gates closed, there are waaay too many question marks for any indie team to invest time on something still very unstable and on shiftable grounds..

    Bottom line is this: If you don't have the solid backing with plenty of $$$ and lots of time to RnD with direct contact to Epic for support then good luck on betting on this horse.

    I hate to say it because i still go back to UE4 and work on personal prototypes/demos mostly because of the visual side, because it can take it.. but that's all i can feel that is goin for it at least from our experience. If unity ever catches up visually to UE's prowess then i don't believe i would find a reason to be here at all, and it seems those guys are working on something to do just that.
    I'm probably going to come off as an elitist jerk right now, but I believe this ties into the whole discussion here. You and your team leaving is not something I'd consider to be a sign of a declining community here. I am very supportive of the "UE4 is NOT for everyone" mindset. I personally embrace the fact that it has a higher learning curve and bigger initial hurdles. No matter how welcoming a community might be, seeing a million beginner posts that have been answered time an time again flooding the forum and AH does not help keep the more dedicated veteran members around. I would be delighted if this could boil down to a small, tightly-knit community of regulars, with Epic taking a more active participation in the forums.

    That being said, I am of course aware that new members are needed to keep the community alive, but a conscious effort needs to be made to educate people and to have resources available that new users can peruse. AH is the number one reason that new people have a hard time, as they expect to get help on AH which never comes.

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  • replied
    Gents, who are complaining about lack of technical support and potentially suggesting paid priority support, could you post a few specific examples/references/cases where, according to your opinion, you should have received better responses/more attention? It feels like whole topic is a big vague without specific examples.

    Leave a comment:


  • replied
    Originally posted by VictorBurgos View Post
    What about hiring out some outstanding Answerhub devs, giving them a small contract for "priority" support.
    I think this is good proposal.. this is like 'marketplace' but mainly for technical support..

    Leave a comment:


  • replied
    Originally posted by VictorBurgos View Post
    What about hiring out some outstanding Answerhub devs, giving them a small contract for "priority" support.
    Numbers are too low-ball, it just doesn't add up for Epic.
    Plus priority would still be a tricky point of contention etc.
    BTW: I already had a go at guesstimating numbers here.
    BTW2: Overall, seems like we're just talking to ourselves...
    Last edited by EntrpriseCustomr; 11-06-2017, 11:47 PM.

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  • replied
    What about hiring out some outstanding Answerhub devs, giving them a small contract for "priority" support.

    Make the Priority Support $25/month or so. Let's say these contractors make $40k a year. Or less, doesn't matter. But to pay them, we need $111 or so a day per dev, $3333/month.

    Let's say we see 1000 devs opt in. That's $25,000/month for those devs for pri support. That's roughly 7 additional solid devs. Coming from the community with lots of experience under their belt, especially Q/A and troubleshooting.


    Maybe community devs/ contractors is out of the question...then what?

    Pay full-timers extra money, bonus pay, or overtime with this influx. They work an extra few hours everyday from home or wherever.


    I just can't see why something can't be done here. Just do something. Please attempt something. Maintaining the status quo is obviously not working.


    Just a tad bit more effort could go a long way.







    Leave a comment:


  • replied
    Just chiming in my opinions based on personal experience over the last few months. I've made several answerhub reports in the last 2-3 months, all of which have been totally ignored. I haven't even received the go-to "we are closing this due to inactivity" response.

    Epic have always encouraged folks to use Answerhub to reports bugs and issues, or other random findings. Why bother though, when you get a faster response on the forums from the community? I understand that we don't want bug reports here because the forums would end up being flooded, but people need solutions to their problems faster than Answerhub can ever provide.

    Here's my big quarrel, and I've been saying this for years:
    Answerhub is awful, and counter-intuitive. It's slow, it's terrible for searching, it's UI is horrid and it's UX is even worse. Even the Karma system doesn't encourage me to post answers over there. It didn't even load for me for OVER SIX MONTHS of last year.

    Replace it with stack-exchange style system, and moonlight the existing answerhub.

    I guarantee it will be a more useful source of information that WILL ENCOURAGE THE COMMUNITY TO GET MORE INVOLVED. Sometimes I find myself going to answers.unity.com to find more useful responses than I can find on answerhub.

    But considering we're still waiting for the abomination that was the forum 'upgrade' to be sorted out (still bitter about my dark theme btw) - I don't think we'll see this anytime soon. I hate having a whinge on here, but honestly, it's hard to talk about this stuff repeatedly for years on end without getting frustrated.
    Last edited by TheJamsh; 11-06-2017, 07:00 AM.

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  • replied
    Actually I am fine with current 'offering'.. my only gripe is actually quite unrelated to this: I wish the major version (1,5,1.6 etc) should be done in longer iteration eg 6 months for each, instead of 3 months. This way, it is more feature-rich for major version, more bug fixing (which include those that get fixed in next major lol). Marketplace creator also do not have to update their items that often.. programmers also do not have to port their code too..

    The support while it is not wrong to ask for more,is perfectly fine with community forum (for indies like us).. Epic may entertain paid support for corporate which is less headache (no offense, they have more discipline in requesting support, they usually have more able programmers and artists and they can pay more)..

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