to developers, ue 4.14 crashes! - Error: 0x887A0006 - 'HUNG'

[Artistchampion]

heres what im doing. i import my fdx model with animation.
there is no animation for my model in the content browser.
i double click my model and this is where ue 4.14 crashes!

im hoping you guys can fix this,but until then im going back to 4.13 ( i hope i can still dl it on the website!)

here i copied the crash log:


MachineId:1778D6324E7F266C02D5D7830E65AB4D
EpicAccountId:363d3e75c9c5423db2bae3870b02f04f

Fatal error: [File:\Build\++UE4+Release-4.14+Compile\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 176]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')


UE4Editor_Core!FDebug::AssertFailed() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\core\private\misc\assertionmacros.cpp:332]
UE4Editor_D3D11RHI!TerminateOnDeviceRemoved() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:176]
UE4Editor_D3D11RHI!VerifyD3D11Result() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:225]
UE4Editor_D3D11RHI!FD3D11DynamicRHI::GetQueryData() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11query.cpp:135]
UE4Editor_D3D11RHI!FD3D11DynamicRHI::RHIEndDrawingViewport() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:562]
UE4Editor_RHI!FRHICommandList::EndDrawingViewport() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\rhi\private\rhicommandlist.cpp:1347]
UE4Editor_SlateRHIRenderer!FSlateRHIRenderer:rawWindow_RenderThread() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\slaterhirenderer\private\slaterhirenderer.cpp:486]
UE4Editor_SlateRHIRenderer!TGraphTask<`FSlateRHIRenderer:rawWindows_Private'::`35'::EURCMacro_SlateDrawWindowsCommand>::ExecuteTask() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\core\public\async\taskgraphinterfaces.h:868]
UE4Editor_Core!FNamedTaskThread::ProcessTasksNamedThread() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\core\private\async\taskgraph.cpp:932]
UE4Editor_Core!FNamedTaskThread::ProcessTasksUntilQuit() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\core\private\async\taskgraph.cpp:679]
UE4Editor_RenderCore!RenderingThreadMain() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\rendercore\private\renderingthread.cpp:320]
UE4Editor_RenderCore!FRenderingThread::Run() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\rendercore\private\renderingthread.cpp:454]
UE4Editor_Core!FRunnableThreadWin::Run() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:74]

[Doug E]

Hey Artistchampion,

I have a few follow up questions about your issue.

1) Are you able to reproduce this by importing the model into a new 4.14 project?
2) Does this occur with other models with animations (the animation is not imported and attempting to open the model causes the crash)?
3) Does this occur when attempting to open models without animations?

If the original model will reliably cause this crash when imported, can you provide a copy of the asset/animations to help us investigate the issue on our end?

Thanks

Doug Wilson

[Doug E]

Hey Artistchampion,

Additionally, can you run the editor again from the UE4.exe file with the -d3ddebug command line argument and then get the project logs from the crash?

[Artistchampion]

Hey Artistchampion,

I have a few follow up questions about your issue.

1) Are you able to reproduce this by importing the model into a new 4.14 project?
2) Does this occur with other models with animations (the animation is not imported and attempting to open the model causes the crash)?
3) Does this occur when attempting to open models without animations?

If the original model will reliably cause this crash when imported, can you provide a copy of the asset/animations to help us investigate the issue on our end?

Thanks

Doug Wilson

hi 1 i didnt try to reimport it into a new project.
2 yes i tested a small blender fbx with animation. still crashed. my original model was from milkshape 3d
3 no, the editor opens. no crash. i double clicked the default chair.
4 last question. im very new to ue i have no idea how to do that.

i cant test it any more. ive already uninstalled 4.14 and reinstalled 4.132.
hope you guys can fix this sometime, one other note i always get a note about needing to update my video card driver. i tried but i cant find the driver recommended. (possible cause?) i dont think so really.
i could send you my fbx model if you want.
thankyou very much for the very quick response!!

[Artistchampion]

i made a default cube in blender, rigged it and animated it. imported it into 4.14 & it still crashed. i dont think its my model

[Doug E]

For the D3D logs, you should be able to navigate to your engine installation at Epic Games\4.14\Engine\Binaries\Win64\. From here you'll find the UE4Editor.exe file which you will need to make a copy of. Right click the copy and select properties. In the text box that should say something like "UE4Editor - Copy.exe" you will need to add a space after .exe followed by -d3ddebug. Apply this change and then launch the editor directly from the copied file. This should produce a log file with relevant logging when the crash occurs. Additionally, please provide the cube along with the animations you setup for it?

[Imatk]

I've had about 5 crashes in the last 30 minutes in cascade.

One was simply turning off a particle module.

Others were adding particles.

This is unusable at this point... it's just ridiculous.

[Artistchampion]

hi Doug.
i downloaded 4.14 again. i found out what i was doing wrong. verrry stupid mistake when i imported my model. i forgot to click the import animation button!
this fixed it!! it doesnt crash anymore.

sorry for wasting your time. and thanks for all the help guys! happy uediting! lol

[Fred Von Sydow]

It has happened twice to me today, while opening the default unreal mannequin the program simple crashes.

[Artistchampion]

well i think i spoke too soon. i thought the crash problem was gone. but its back.

all im doing..
i import my model with animation. i click on import animations
it imports my model and the animation. but my animation is black in the content browser.
i can drag the animation into the scene, run it & see the animation.
but this is where ue crashes, .. if i double click my model or the animation. ue crashes.

ive tried to update my video card driver but it tells my i already have the best driver for it.
i could buy a much better video card but id like to know what someone at ue (the developers) recommend 1st.
(note. 4.13 never crashes) i could go back that i guess, but i want all the new cool stuff.

[IC3_B3AR]

Hello I am also a blender user and have not had any problem with 4.14 yet. Is it possible for you to share a model that causes the crashes? The blender file if you don't mind.

[darthviper107]

If it's from Blender it could be an issue with the Blender FBX exporter

[IC3_B3AR]

I've had issues with Blender to Unreal using the FBX exporter but never a full crash of Unreal. Maybe there is a bone scale issue. That has given me errors before which may lead to a crash on other systems.

[Artistchampion]

my model is from milkshape 3d. but it also crashes with models from blender.

i played around with the settings with the fbx importer when i load my model. i double clicked the animation & it opened normally. but then i double click the model or switched to skeleton & ue 4.14 crashed.
ill share my model if you want to test it.
i was wondering if anyone would take a screen shot of your fbx importer settings with a model with animation. so i can see what settings your using.
for now thou. im going back to 4.13. i never have any problems with that one.

[Artistchampion]

For the D3D logs, you should be able to navigate to your engine installation at Epic Games\4.14\Engine\Binaries\Win64\. From here you'll find the UE4Editor.exe file which you will need to make a copy of. Right click the copy and select properties. In the text box that should say something like "UE4Editor - Copy.exe" you will need to add a space after .exe followed by -d3ddebug. Apply this change and then launch the editor directly from the copied file. This should produce a log file with relevant logging when the crash occurs. Additionally, please provide the cube along with the animations you setup for it?

hi Doug. i will try what you suggested. all also provide my model soon. thanks!