Subscribers Using Paypal - Email On 8/4

[XJboy2]

I have the same problem, thank you for helping me as soon as possible.

[Illusionray]

I wanted to buy something today from the marketplace and got this email. What should I do? First I got error E80-3230-0 and after few minutes I got this message: "Payment method on file for current and future payments as authorized by user".

[Ivey]

It seems that a lot of you got the message from your Spam folders.

Has anyone else not received/found the message yet? We want to make sure everyone's all set!

Chance

[MyKillK]

Just wanted to confirm that although I never received the follow-up e-mail regarding the free month, I do in fact see that the next billing cycle on my unrealengine.com account details was pushed back to next month.

EDIT: Nevermind, as someone mentioned, it ended up in the spam folder on my GMail.

[Spec]

Afaik Epic is still talking with PayPal about resetting the subscriptions. If that does not work out we'll be mailed again.

[omhz]

Have you checked your plan details (next billing date), omhz?
https://www.unrealengine.com/dashboard

In my case the free month was applied automatically.

Oh yes i see it now, thanks! Wasn't expecting a free month for such a small issue, but it's great!

However im still not sure if we have to re-sub or not; when i check "my preapproved payments" tab on paypal, epic games international is still on inactive status, while the subscription plan on the unreal page is active.

Sorry if it was answered in the e-mail, i guess i missed it as i rarely check the spam folder before i clear it out. (assuming google decided to put it in spam folder for no reason)

[DaDare]

Have you checked your plan details (next billing date), omhz?
https://www.unrealengine.com/dashboard

In my case the free month was applied automatically.

[worm]

Had a problem logging in and issued a password reset. Didn't see it so I checked spam. The reset email was there along with the kind gesture. Bad on Gmail though, considering I'd gotten Epic's e-mail in the past and had it marked with priority.

Reminder: Check your Spam folders!

Epic is one helluva company. Treating people well is a pretty good way to earn respect. If only more places acted like you. Thank you!

[omhz]

Still haven't received an e-mail and my month is about to end. Should i just cancel and re-add the subscription or something?

[Rakantor]

I recently got the mail.
Thanks for a free month!

[Spec]

Yeap, got it. A free month, great
Thanks guys!

[DaDare]

I received an Email. Thank you Epic.

[Spec]

Thanks for the update.

[Ivey]

Hey friends! We are still working out some of the details regarding the PayPal issue, and Spec is correct, no emails have gone out quite yet. I'll drop any updates into this thread as they roll through - Hang tight!

Chance

[Spec]

Hi
İ have the same problem and i have not recieved any mail Yet. Pls kindly inform me about the mail. What will the mail be contained?

To my knowledge, the mails have not yet been sent. I am also waiting for mine.

An update on the ETA of that mail would be appreciated, of course.