Xbox One - Second controller(gamepad) not recognized

Tobias_Tobasco
Mon, 16 Jan 2017 14:02:22 +0000
Multiplayer & Networking

Hello,

we are having an A-bug in our game on XboxOne, which we are unable to solve on our own and no-one in the Forums seems to be able to help either.
Hopefully someone from the Support team can help us, because the bug blocks our upcoming release.

We are quite certain the bug has something to do with the engine and not with our game in particular.
Here is the bug report:

Our game is a local multiplayer game for two to four players with no XboxOne live features. When launching the game only the first gamepad can give inputs to the engine.
Steps to reproduce:

1. Connect two ore more gamepads to the XboxOne

2. Launch the game with the first connected gamepad

3. After the game has loaded and the first scene has been loaded, only the first gamepad works properly

The engine recognized the Num of gamepads connected (e.g. in the StableGamepads[] array), but the engine receives no inputs from them

Suspending the game/ refreshing gamepads etc. does not fix the issue

The bug does not occur and all gamepads work as intended when:

Pressing any button during the loading of the game on any of the other gamepads (which are not the first connected gamepad)

(Unreliably reproducible) Launching the game with any other controller than the first connected

What can we do to fix this? We desperately need a quick-fix, because we cannot submit the game to certification as it is right now (even a workaround would be greatly appreciated).

Cheers,
Tobias

7 posts - 1 participant