SketchUp file not loading into Twinmotion

Monigle Associat
Wed, 27 Nov 2024 18:07:22 +0000
Getting Started & Setup

Hello!

My sketchup has not been able to load into twinmotion properly since last Wednesday. Last Wednesday I had an issue with my podium plugin in sketchup. The IT person at the company I work for went in to try and fix it, but it did not. After he tried I contacted podium and they gave me a list of steps to follow and that worked! But soon after my podium was working properly, my sketchup and twinmotion link does not. I work on a 2023 16-inch MacBook Pro Apple M2 Max 64GB operating on Sonoma 14.6.1. I model in sketchup and use twinmotion to render.

When I go to import my sketchup file (by using geometry) into twinmotion nothing loads in. It seems that if my laptop is the last computer to touch a sketchup file, it corrupts it. I found a work around by using another computer to model and saving the model to a server and uploading it to twinmotion from there. This allows me to load in the model to twinmotion and render because my laptop is never actually opening or saving the sketch up file. However, this can not work for the future.

To try and fix this problem I have reinstalled both applications, wiped my computer to a clean slate, and continuously restarted the programs and the computer itself. When I wiped the computer, a pop-up regarding sketchup and my graphics card appeared. Maybe this has something to do with it?

After wiping my computer, initially I was able to reimport old sketchup files into twinmotion, but then as soon as I opened the one of the files (that was corrupt apparently) nothing loads into twinmotion. So now anytime I try to reload a sketchup file into twinmotion, nothing appears.

I am at a loss at what is causing this issue and any support or guidance in the matter would be greatly appreciated.

Thank you,

Alexandria

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