EOS_InvalidUser comes when receiving sanction data

vtsiuriupa
Fri, 27 Dec 2024 15:13:44 +0000
International

Hello!
We are unable to retrieve player sanction data on EGS. At the same time, everything else works as it should. The player can play online. Via EOS_Sanctions_QueryActivePlayerSanctions we send the UserID and I can see that they seem correct but the response is EOS_InvalidUser. But everything comes through Steam normally.

Also, I found this message in the logs:
OSS: EOSSDK-LogEOSSanctions: EOS_Sanctions_QueryActivePlayerSanctions called with an unauthenticated LocalUserId. UserId: da4…871 Result: EOS_InvalidUser.

Tested several different accounts, both through DevAuthTool and directly.
Please tell me what could be wrong?

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