# \#marketplace-error **URL:** https://forums.unrealengine.com/tag/marketplace-error/6745.md [Latest](https://forums.unrealengine.com/latest.md) · [Categories](https://forums.unrealengine.com/categories.md) · [Tags](https://forums.unrealengine.com/tags.md) --- ## [Asset Upload Failed: “An error occurred during the file processing” for Blender / Alembic files](https://forums.unrealengine.com/t/asset-upload-failed-an-error-occurred-during-the-file-processing-for-blender-alembic-files/2847120)
**Author:** [@Yaratici\_Etkiler](https://forums.unrealengine.com/u/Yaratici_Etkiler)\ **Replies:** 2\ **Last updated:** [October 30, 2026, 10:37pm UTC](https://forums.unrealengine.com/t/asset-upload-failed-an-error-occurred-during-the-file-processing-for-blender-alembic-files/2847120 "2026-10-30T22:37:31Z")
Summary Hello friends, I’m encountering a processing error while uploading my 3D asset pack to Fab. During the automated ingestion/processing step, the upload fails with the following message: “An error occurred during… --- ## [Where is my Quixel assets on Fab?](https://forums.unrealengine.com/t/where-is-my-quixel-assets-on-fab/2659003)
**Author:** [@SlyCreature97](https://forums.unrealengine.com/u/SlyCreature97)\ **Replies:** 21\ **Last updated:** [August 25, 2026, 6:44pm UTC](https://forums.unrealengine.com/t/where-is-my-quixel-assets-on-fab/2659003 "2026-08-25T18:44:33Z")
Around a year ago, when Fab was introduced, I clicked the button “get all assets” of Quixel Megascans. But they are NOT showing as “purchased” in my library. Basically – I cannot use them! I can still download them via o… --- ## [Is the marketplace down? ](https://forums.unrealengine.com/t/is-the-marketplace-down/2672001)
**Author:** [@tonyroyal963](https://forums.unrealengine.com/u/tonyroyal963)\ **Replies:** 0\ **Last updated:** [November 5, 2025, 3:07pm UTC](https://forums.unrealengine.com/t/is-the-marketplace-down/2672001 "2025-11-05T15:07:22Z")
I’ve been trying to make a purchase for an hour. Ive tried 3 computers and my iPhone. It keeps charging my amex but saying that theres an error. When I try to use PayPal theres just a spinning lock logo. --- ## [My request to the Epic Support was ignored and closed(Fab product issue)](https://forums.unrealengine.com/t/my-request-to-the-epic-support-was-ignored-and-closed-fab-product-issue/2655215)
**Author:** [@Engelard](https://forums.unrealengine.com/u/Engelard)\ **Replies:** 10\ **Last updated:** [September 12, 2025, 8:04am UTC](https://forums.unrealengine.com/t/my-request-to-the-epic-support-was-ignored-and-closed-fab-product-issue/2655215 "2025-09-12T08:04:44Z")
I didn’t know where else to go, since even primary Epic Help Center choose to ignore issue I’ve encountered. Anybody can help me with it simply by checking if the particular Fab plugin(free) works in your case, because … --- ## [I'm Getting F\*cking Irritated with Epic's Fab Migration.](https://forums.unrealengine.com/t/im-getting-f-cking-irritated-with-epics-fab-migration/2459739)
**Author:** [@AwYeaGirl](https://forums.unrealengine.com/u/AwYeaGirl)\ **Replies:** 0\ **Last updated:** [April 16, 2025, 2:56pm UTC](https://forums.unrealengine.com/t/im-getting-f-cking-irritated-with-epics-fab-migration/2459739 "2025-04-16T14:56:32Z")
Of all the things that need to be addressed with Epic’s launcher and Unreal Engine, the fcking Marketplace was not one of them. Which moron thought “you kno wat da ppl want? Dey don’t want to ackseses all assets in da la… --- ## [Missing Assets/Purchasing bug](https://forums.unrealengine.com/t/missing-assets-purchasing-bug/2436302)
**Author:** [@MADMOVIESINC](https://forums.unrealengine.com/u/MADMOVIESINC)\ **Replies:** 1\ **Last updated:** [April 2, 2025, 7:19pm UTC](https://forums.unrealengine.com/t/missing-assets-purchasing-bug/2436302 "2025-04-02T19:19:48Z")
Summary Two Things: 1st. There are still assets that I owned prior to the switch to FAB that are not in my library that I paid for. The one that I bring to your attention today is The Master Material. I had this long b… --- ## [FAB Downgrade need improvement with these features](https://forums.unrealengine.com/t/fab-downgrade-need-improvement-with-these-features/2095540)
**Author:** [@sayato](https://forums.unrealengine.com/u/sayato)\ **Replies:** 2\ **Last updated:** [October 30, 2024, 11:59am UTC](https://forums.unrealengine.com/t/fab-downgrade-need-improvement-with-these-features/2095540 "2024-10-30T11:59:05Z")
I use to browse a lot of assets to choose them but now, I feel less hyped by assets because it become annoying to use and I can’t see well things when is too small… So like before with the Marketplace, Fab need a pict… --- ## [Epic Online Store - I don't have a prerequisite to purchase](https://forums.unrealengine.com/t/epic-online-store-i-dont-have-a-prerequisite-to-purchase/1545715)
**Author:** [@Capt.Meat-Shield](https://forums.unrealengine.com/u/Capt.Meat-Shield)\ **Replies:** 3\ **Last updated:** [April 25, 2024, 2:57pm UTC](https://forums.unrealengine.com/t/epic-online-store-i-dont-have-a-prerequisite-to-purchase/1545715 "2024-04-25T14:57:47Z")
I am working to add in game purchases to my project. So far I have: Setup offers in the DEV Portal I have created Access Keys for these offers. I have setup a Development server / Client Policies However, when I try … --- ## [Trade verification approval error (Step 3)](https://forums.unrealengine.com/t/trade-verification-approval-error-step-3/1795468)
**Author:** [@mrgoodcat](https://forums.unrealengine.com/u/mrgoodcat)\ **Replies:** 0\ **Last updated:** [April 9, 2024, 12:05pm UTC](https://forums.unrealengine.com/t/trade-verification-approval-error-step-3/1795468 "2024-04-09T12:05:14Z")
Hello, I wanted to start my journey as trader on Marketplace. I submitted all the info that was needed but it got stuck on the step 3 where Epic needs to approve it, i’ve contacted the customer support and they restarte… --- ## [Supported engine versions bugged with 5.4 version](https://forums.unrealengine.com/t/supported-engine-versions-bugged-with-5-4-version/1773625)
**Author:** [@Piires](https://forums.unrealengine.com/u/Piires)\ **Replies:** 0\ **Last updated:** [March 26, 2024, 8:57pm UTC](https://forums.unrealengine.com/t/supported-engine-versions-bugged-with-5-4-version/1773625 "2024-03-26T20:57:34Z")
Is anyone having this problem too? Ideas? First change days a go, putting the new 5.4 available. Missing “5.4” box to disable: When trying to save a product change with that 5.4 missing: --- ## [Marketplace asset pack approval](https://forums.unrealengine.com/t/marketplace-asset-pack-approval/1648894)
**Author:** [@Reviron\_Art](https://forums.unrealengine.com/u/Reviron_Art)\ **Replies:** 10\ **Last updated:** [January 29, 2024, 6:50pm UTC](https://forums.unrealengine.com/t/marketplace-asset-pack-approval/1648894 "2024-01-29T18:50:48Z")
Hello, everyone! I decided to make an asset pack to sell on Unreal Marketplace (It\`s a weapon pack to be more specific). I checked guidelines, learned a lot about common mistakes, and began to work. When everything was … --- ## [Could Anyone Help me with Weird Platform Conditional Issue ?](https://forums.unrealengine.com/t/could-anyone-help-me-with-weird-platform-conditional-issue/1631702)
**Author:** [@GGUMINGUUU](https://forums.unrealengine.com/u/GGUMINGUUU)\ **Replies:** 4\ **Last updated:** [January 23, 2024, 3:42pm UTC](https://forums.unrealengine.com/t/could-anyone-help-me-with-weird-platform-conditional-issue/1631702 "2024-01-23T15:42:36Z")
could anyone please help me ? I used this if statment to add the vulkanRHI for non Mac platform yet marketplace showing me this error. I have yet to call anything from “VulkanRHI” at public .h and private .cpp fi… --- ## [Help with Assets](https://forums.unrealengine.com/t/help-with-assets/1521154)
**Author:** [@Zane410](https://forums.unrealengine.com/u/Zane410)\ **Replies:** 8\ **Last updated:** [January 16, 2024, 12:44am UTC](https://forums.unrealengine.com/t/help-with-assets/1521154 "2024-01-16T00:44:23Z")
hey I just recently got some great unreal engine assets from the marketplace. I’m getting a lot of accessed none errors in that the references aren’t the same when I make new ones, is there a simple or better fix for swi… --- ## [Looks like something went wrong. For your protection, this transaction has been declined. Please try another card or other payment methods](https://forums.unrealengine.com/t/looks-like-something-went-wrong-for-your-protection-this-transaction-has-been-declined-please-try-another-card-or-other-payment-methods/1395345)
**Author:** [@UNDERLITSTUDIO](https://forums.unrealengine.com/u/UNDERLITSTUDIO)\ **Replies:** 0\ **Last updated:** [November 16, 2023, 5:43pm UTC](https://forums.unrealengine.com/t/looks-like-something-went-wrong-for-your-protection-this-transaction-has-been-declined-please-try-another-card-or-other-payment-methods/1395345 "2023-11-16T17:43:36Z")
I have been attempting to buy an item on the marketplace and to fund my wallet using two different cards, but I consistently encounter this error: “Looks like something went wrong. For your protection, this transaction h… --- ## [\[Need Support\] Can't create a ticket](https://forums.unrealengine.com/t/need-support-cant-create-a-ticket/1234481)
**Author:** [@Alexflame108](https://forums.unrealengine.com/u/Alexflame108)\ **Replies:** 2\ **Last updated:** [July 24, 2023, 8:52am UTC](https://forums.unrealengine.com/t/need-support-cant-create-a-ticket/1234481 "2023-07-24T08:52:00Z")
Hello I need to create a ticket because I have questions about my purchases. However I can’t do that because of the unknown error. I tried different browsers, tried it on Mac, used VPN, and I even asked my friend to do … --- ## [Marketplace Plugins are Unavailable](https://forums.unrealengine.com/t/marketplace-plugins-are-unavailable/1198600)
**Author:** [@Crushinblu](https://forums.unrealengine.com/u/Crushinblu)\ **Replies:** 2\ **Last updated:** [June 14, 2023, 10:52am UTC](https://forums.unrealengine.com/t/marketplace-plugins-are-unavailable/1198600 "2023-06-14T10:52:17Z")
Hello. I am unable to access all of my plugins through the marketplace. Even the free ones. They all say “Unavailable” May i get some assistance? --- ## [Cannot buy assets](https://forums.unrealengine.com/t/cannot-buy-assets/1171512)
**Author:** [@Pete\_the\_B](https://forums.unrealengine.com/u/Pete_the_B)\ **Replies:** 2\ **Last updated:** [May 27, 2023, 1:29am UTC](https://forums.unrealengine.com/t/cannot-buy-assets/1171512 "2023-05-27T01:29:00Z")
Hi, For several days I cannot get the Marketplace to work on any device, along with my collegues. The page cannot load jQuery - the server returns 502. This results in not being able to navigate through content, search … --- ## [Error Code E10-0](https://forums.unrealengine.com/t/error-code-e10-0/447238)
**Author:** [@anonymous\_user\_59a007fb](https://forums.unrealengine.com/u/anonymous_user_59a007fb)\ **Replies:** 1\ **Last updated:** [April 24, 2023, 5:25pm UTC](https://forums.unrealengine.com/t/error-code-e10-0/447238 "2023-04-24T17:25:54Z")
I get this error when I try to download any free asset from Marketplace. I tried rebooting, changing region on my PC and in Epic account settings, and using US proxy, but still getting error. --- ## [why no sales?](https://forums.unrealengine.com/t/why-no-sales/472740)
**Author:** [@justiceearo](https://forums.unrealengine.com/u/justiceearo)\ **Replies:** 5\ **Last updated:** [April 10, 2023, 7:22am UTC](https://forums.unrealengine.com/t/why-no-sales/472740 "2023-04-10T07:22:35Z")
Sorry for the awkwardness of the problem. I have been working as Creator for a long time. Although I have 30-110 product sales per month, I still haven’t made any sales during October(its 11/10/2020). I made new products… --- ## [Unreal marketplace section of Epic games launcher unresponsive](https://forums.unrealengine.com/t/unreal-marketplace-section-of-epic-games-launcher-unresponsive/475586)
**Author:** [@anonymous\_user\_75624a55](https://forums.unrealengine.com/u/anonymous_user_75624a55)\ **Replies:** 11\ **Last updated:** [November 16, 2022, 10:08pm UTC](https://forums.unrealengine.com/t/unreal-marketplace-section-of-epic-games-launcher-unresponsive/475586 "2022-11-16T22:08:51Z")
Just lately nothing I click on opens, I can’t purchase anything, can’t even open products to go to their preview page. I click on my wishlist and it doesn’t click where the cursor is but clicks about a hand span to the l… --- ## [Marketplace Purchases broken: An error occurred while trying to process your request](https://forums.unrealengine.com/t/marketplace-purchases-broken-an-error-occurred-while-trying-to-process-your-request/656189)
**Author:** [@XxNotAGamerxX](https://forums.unrealengine.com/u/XxNotAGamerxX)\ **Replies:** 2\ **Last updated:** [October 3, 2022, 7:31pm UTC](https://forums.unrealengine.com/t/marketplace-purchases-broken-an-error-occurred-while-trying-to-process-your-request/656189 "2022-10-03T19:31:16Z")
I get this error when trying to purchase a $2.5 asset. And I got it when adding $100 to my account from CC (eventually worked, but the $2.5 hasnt worked 3 times): An error occurred while trying to process your request.… --- ## [Can't Download "The City Cars Sample" from the Marketplace](https://forums.unrealengine.com/t/cant-download-the-city-cars-sample-from-the-marketplace/658450)
**Author:** [@SpideyComic\_1511](https://forums.unrealengine.com/u/SpideyComic_1511)\ **Replies:** 4\ **Last updated:** [September 29, 2022, 12:18pm UTC](https://forums.unrealengine.com/t/cant-download-the-city-cars-sample-from-the-marketplace/658450 "2022-09-29T12:18:33Z")
Hi. I’m trying to download the City Cars Sample on my computer, but it says ‘unavailable.’ I have the newest possible update on my 2020 iMac (not M1, it is Intel), and UE5 downloaded. It says it is compatible…what am I d… --- ## [Why Marketplace error: You may have exceeded the posting rate limit. Please wait a few minutes before you try again](https://forums.unrealengine.com/t/why-marketplace-error-you-may-have-exceeded-the-posting-rate-limit-please-wait-a-few-minutes-before-you-try-again/606602)
**Author:** [@XxNotAGamerxX](https://forums.unrealengine.com/u/XxNotAGamerxX)\ **Replies:** 1\ **Last updated:** [July 17, 2022, 1:42am UTC](https://forums.unrealengine.com/t/why-marketplace-error-you-may-have-exceeded-the-posting-rate-limit-please-wait-a-few-minutes-before-you-try-again/606602 "2022-07-17T01:42:50Z")
Why am I getting this error on the Unreal Marketplace website??? I got this error when clicking on the next page 30 of the July sale. (Ive been clicking thru the pages since yesterday, and I open each asset I’m inte… --- ## [Unreal Build Tool for Plugin: Different Results Local vs. Marketplcae](https://forums.unrealengine.com/t/unreal-build-tool-for-plugin-different-results-local-vs-marketplcae/488493)
**Author:** [@brwarner](https://forums.unrealengine.com/u/brwarner)\ **Replies:** 0\ **Last updated:** [September 7, 2021, 4:45am UTC](https://forums.unrealengine.com/t/unreal-build-tool-for-plugin-different-results-local-vs-marketplcae/488493 "2021-09-07T04:45:59Z")
Hey everyone, I’m getting different results from a local build of a C++ Plugin using the Unreal Build Tool than on the Marketplace. It seems the Marketplace C++ compiler for Windows is stricter in some way, and I can’t … --- ## [The store does not work](https://forums.unrealengine.com/t/the-store-does-not-work/486348)
**Author:** [@Alexey\_Rusk](https://forums.unrealengine.com/u/Alexey_Rusk)\ **Replies:** 0\ **Last updated:** [July 18, 2021, 8:07am UTC](https://forums.unrealengine.com/t/the-store-does-not-work/486348 "2021-07-18T08:07:52Z")
The category and product buttons do not work in the unreal engine store. When you click on them, nothing happens. Some of the products open a tab in the browser with an empty page --- ## [Marketplce Not showing Assets](https://forums.unrealengine.com/t/marketplce-not-showing-assets/484142)
**Author:** [@Udyam007](https://forums.unrealengine.com/u/Udyam007)\ **Replies:** 1\ **Last updated:** [June 2, 2021, 10:38pm UTC](https://forums.unrealengine.com/t/marketplce-not-showing-assets/484142 "2021-06-02T22:38:06Z")
I recently dwnlded UE4 4.26.2 but when I go to marketplace from laucher there is nothing and showing “No Content Found”…And If I select any category like “Free” it opens a browser in Chrome and shows same UI like in laun… --- ## [Unavailabe assets](https://forums.unrealengine.com/t/unavailabe-assets/475058)
**Author:** [@agedito](https://forums.unrealengine.com/u/agedito)\ **Replies:** 3\ **Last updated:** [January 28, 2021, 1:48pm UTC](https://forums.unrealengine.com/t/unavailabe-assets/475058 "2021-01-28T13:48:55Z")
Yesteday I bought some assets and appears as unavailable and I can not dowload them. I loged out and in, restared my computer, epic launcher reinstalled bu still unavailable. It happends only for last 7 assets that I b… --- ## [No coupon is applicable](https://forums.unrealengine.com/t/no-coupon-is-applicable/471814)
**Author:** [@Barry\_GAG](https://forums.unrealengine.com/u/Barry_GAG)\ **Replies:** 0\ **Last updated:** [September 23, 2020, 9:04pm UTC](https://forums.unrealengine.com/t/no-coupon-is-applicable/471814 "2020-09-23T21:04:10Z")
I cannot apply my coupons on Epic Games Store I don’t know why Somebody help me :frowning: --- ## [Marketplace build failing](https://forums.unrealengine.com/t/marketplace-build-failing/435142)
**Author:** [@anonymous\_user\_344e2c7a](https://forums.unrealengine.com/u/anonymous_user_344e2c7a)\ **Replies:** 3\ **Last updated:** [November 8, 2019, 6:59am UTC](https://forums.unrealengine.com/t/marketplace-build-failing/435142 "2019-11-08T06:59:43Z")
Our plugin (Windows Platform) is compiling successfully on our end (4.20.2) installed from Epic games Launcher but this plugin is failing to build at Epics end. We have attached a report from the marketplace team. Anybod… --- ## [Redemtion Code Error 400](https://forums.unrealengine.com/t/redemtion-code-error-400/450053)
**Author:** [@anonymous\_user\_af7645ef](https://forums.unrealengine.com/u/anonymous_user_af7645ef)\ **Replies:** 5\ **Last updated:** [June 18, 2019, 2:05am UTC](https://forums.unrealengine.com/t/redemtion-code-error-400/450053 "2019-06-18T02:05:23Z")
Hello, I am a beginner to UE4 and am currently going through multiple tutorials on the website/learning pages. When i am watching one tutorial there is a redemtion key under the video so i can use it while learning. W… [Next page](https://forums.unrealengine.com/tag/marketplace-error/6745.md?match_all_tags=true&page=1&tags%5B%5D=marketplace-error)