Not Able to Login in RealityCapture using Epic Games Account! (with credits)

fluadlwirt
Wed, 10 May 2023 10:57:37 +0000
International

Hello everybody,

I am not able to sign-in into Reality Capture using my Epic Games account.

Here is a video showing the problem:

Activation not working

I’ve already asked the Epic Games support team for support on this on March 20th (#25026906) and they referred me to the Unreal Engine Support and closed the request. In the Unreal Engine Support I filled out a bug report without ever hearing back from them.

About 3 weeks ago, I commented on a forum post about my issue (forums unrealengine com/t/cant-buy-credits/909082/3?u=fluadlwirt) and got surprisingly great support from a staff member. I was inactive for a couple of days and tried the solutions about a week ago. Unfortunately the solutions provided didn’t fix my problem and I noticed, that I am now (and probably was earlier) also not able to sign-in on www capturingreality com/My using the Epic Games account - it immediately redirects me to www capturingreality com and I’m not logged in when I try to.

When I found this out I left another comment in the forum but got no reply. (forums unrealengine com/t/cant-buy-credits/909082/5?u=fluadlwirt)

I then filled out a new support request (#25941594) on Epic Games (www epicgames com/help/en-US/contact-us) who told me to clear my cache, which was unfortunately unsuccessful. After explaining this, the support said he could not help me, referred me to support capturingreality com/hc/en-us and closed the request. This link referred me directly back to this forum so I’m guessing the answer must be here??!

I hate to be the annoyed customer but I’m increasingly starting to get frustrated with the service provided (or lack thereof) by the customer support and I’m not able to use my RealityCapture and the credits on my account that I have purchased. I’ve not been able to work with it for roughly 2 months now.

All my other Epic Game services (Launcher, Unreal Engine etc) work perfectly.

Here’s a list of things I’ve tried so far:

Changed my Ports

Added all CapturingReality Sites to Trusted Sites in Browser and Firewall

Deactivated VPN

Deleted and Reinstalled the Software

Cleared my Cache

Changed Networks

And I’m still not able to sign-in…
Any help would greatly be appreciated! Cheers.

14 posts - 5 participants