Unable to log into Unreal Academy / Online Learning

JakeGilla
Thu, 24 Dec 2020 19:46:48 +0000
Feedback & Requests

I acknowledge that this might not be the right place for this, but Epic support’s only response was that I needed to engage Unreal support, and this seems the only way to do so without being a UDN member.

I have been unable to log into Unreal Academy / Online Learning for the past few weeks. I used this service about a year or so ago without any issues.

Reproduction Steps

I navigate to https://www.unrealengine.com/en-US/onlinelearning-courses

After clicking “Get Started” I get directed to https://login-academy.unrealengine.com/Register/Form

I fill out the form and click “Start Learning Now”

I then get redirected to https://login-academy.unrealengine.com/Register/PleaseTryAgain

I receive an error message saying “There was an issue logging in. Please try again in a few minutes”.

Troubleshooting Steps

I have tried a number of different browsers on my primary PC (Brave, Edge, Chrome) including safe mode and incognito mode

I have performed these tests from my work computer and school lab computer with the same results.

I have had my son log into his account on my computer and he is able to access Unreal Academy fine.

Thank you in advance for any help you can lend.

16 posts - 12 participants