My request to the Epic Support was ignored and closed(Fab product issue)

Engelard
Wed, 10 Sep 2025 00:03:28 +0000
UE Marketplace

I didn’t know where else to go, since even primary Epic Help Center choose to ignore issue I’ve encountered.

Anybody can help me with it simply by checking if the particular Fab plugin(free) works in your case, because in my it does not.

It called ‘FPS on Startup’, very simple little free thing.

Just fresh reinstall of Win10, Epic Launcher, UE_5.6. I successfully installed all dozen of my other plugins on freshly downloaded engine, but this one give the error for some reason.

So I am interested, does anybody else having trouble with it?

P.S. in my Epic Help token was answered not by a personal but by some automatic stupid bot, all it managed to propose is some basic stuff like “please try restart your computer”, or “reinstall the game”, it is not a game, it is plugin, but Epic bot never payed attention. After few messages it just closed the issue. What kind of Help is that.

P.P.S. It is clearly on the Epic Launcher side, not user. Clean Windows 10 setup, what else can you want.

11 posts - 3 participants