Dolby Atmos Plugin Causing Crash in Unreal Engine on Startup / Opening Project

maroqand
Sun, 13 Jul 2025 19:16:29 +0000
Audio

Hi everyone,

I’m encountering a crash when opening my Unreal Engine project with the Dolby Atmos plugin enabled. The issue occurs in both UE 5.2 and UE 5.4.

I’ve already tried several suggested solutions, including removing and reinstalling the latest Visual C++ Redistributable Packages, but the issue persists.

Strangely, this same project worked fine a few months ago with UE 5.2. Now, when I open it again, it crashes immediately during startup.

Is there any known fix for this issue? Should I reach out directly to Dolby Labs for support on this plugin?

Any help or guidance would be much appreciated.

Below is the crash log summary:

Unhandled Exception: 0xe06d7363

KERNELBASE
VCRUNTIME140
msvcp140
UnrealEditor_DolbyAtmos!WindowsSpatialAudioSink::OnActivationCompleted()
UnrealEditor_DolbyAtmos!WindowsSpatialAudioSink::InitializeAudioDevice()
UnrealEditor_DolbyAtmos!WindowsSpatialAudioSink::InitBase()
UnrealEditor_DolbyAtmos!DolbyGameKit::PresentationManager::Init()
UnrealEditor_DolbyAtmos!DolbyGameKit::FDolbyGameKitUnrealModule::OnNewDeviceCreated() [C:\Gitlab-Runner\builds\b-Kbh3j9\0\game-kit\atmos-unreal-plugin\DolbyAtmos\HostProject\Plugins\DolbyAtmos\Source\DolbyAtmosPlugin\Private\DolbyAtmosPluginModule.cpp:448]
UnrealEditor_DolbyAtmos!TBaseRawMethodDelegateInstance<0,DolbyGameKit::FDolbyGameKitUnrealModule,void __cdecl(unsigned int),FDefaultTSDelegateUserPolicy>::ExecuteIfSafe() [D:\git\game_kit\UnrealEngine\Engine\Source\Runtime\Core\Public\Delegates\DelegateInstancesImpl.h:535]
UnrealEditor_Engine
UnrealEditor_Engine
UnrealEditor_Engine
UnrealEditor_Engine
UnrealEditor_Engine
UnrealEditor_Engine
UnrealEditor_UnrealEd
UnrealEditor_UnrealEd
UnrealEditor_UnrealEd
UnrealEditor
UnrealEditor_UnrealEd
UnrealEditor
UnrealEditor
UnrealEditor
UnrealEditor
UnrealEditor
kernel32
ntdll

5 posts - 3 participants