Bug : error code 1 and meta not visible into bridge UE5.4 with full grey screen, no loading

The_Lord_Ciaran
Mon, 27 May 2024 14:58:14 +0000
Issues and Bug Reporting

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Creative

What Type of Bug are you experiencing?

Assets

Summary

Hello,

I encounter a big issue with my account ;( It’s impossible for me to import any metahuman I made ;( I have one which is ok and two others in error code 1 (it was an old one from 4 version I upgraded) but I don’t see them into Bridge inside UE5.4.

The problem is : my metahuman is saved and well available in metahuman, I even can export it in .mhb , but, inside Bridge even logged in, I don’t see them ! I have of course last version of UE5.4 and bridge 5.4.0.

Also, I tried to take a preset and not mine, even with that I have issue : full grey screen, no loading at all ! It’s very strange could you please help me ?

I tried to uninstall and remove all files then reinstall, I have the exact same issue. Is there a link with the two characters in error when I’m logged in MetaHuman ? I can’t even delete them because I also got an error ;( Could you please delete those files and let me only the test I made ?

Thanks !

Steps to Reproduce

Install UE5.4
Install Bridge plug-in
Login into Bridge
Open MetaHuman and check if character is available
Go to bridge inside a project and try to see MyMetaHumans : empty
Open any asset or preset : blank page ;(

Expected Result

Having MetaHuman ok with UE5.4

Observed Result

Not working at all

Platform(s)

Windows 11 Pro x64, Ryzen9, RTX 2080Ti

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