Mistaken "Unsupported File Type" Sanctions

Tsubasa Art ツバサ
Fri, 25 Oct 2024 23:27:54 +0000
Issues & Bug Reporting (Fab)

Summary

I have received seven different mails (until the moment of writting this) about supposed “FAB violations” due to unsupported format in my files, the thing is they´re all “.blend” files (FAB system doesn´t even allows to upload unsupported files to begin with), so what´s happening??.

I started to prepare and submit all of my models for revision since past September and already had all of them approved and live… Now just a few days after FAB launch I just started to receive these mails out of nowhere and it´s kinda frustrating, because now i have to dedicate even more time to the time already spended to complete the assets migration, and the time spended to learning and deciphering the new website operation to get all the assets settled and submitted until they were approved before the lauch date, and now this guys…

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

https://www.fab.com/sellers/Tsubasa%20Art

Steps to Reproduce

Uploaded all my files in (.blend) format, got all my models submitted, approved and live previous to FAB launch date. Now just a few days after the FAB lauch received multiple sanctions about “unsupported file type”

Expected Result

Since my models had already been previously reviewed, approved and published, these types of errors should not arise with the store already online

Observed Result

Multiple of my models have being late rejected even after being previously checked, approved and published

Platform

FAB Store

Operating System

All operating systems

Additional Notes

Sanction IDs:
55aa54d5-6649-4024-afa9-071c2e49d68b
49faf1e9-8335-40e0-97e2-192ca3456c0a
c97dea8e-6fa3-4a04-a90c-d6f3123af123
4643cf17-1fe2-47da-b03f-353cfa86bb8d
823d11e0-fc4c-46f8-a46d-e4713b860cc3
e20ef2fc-51d5-4316-a4a2-8e5872915bbe
d4ccce37-3558-46fa-8330-03bc5f1ff6e2

8 posts - 6 participants