# Xbox: no media player plug-ins are installed and enabled in this project

**URL:** <https://forums.unrealengine.com/t/xbox-no-media-player-plug-ins-are-installed-and-enabled-in-this-project/472808>\
**Category:** Cinematics & Media\
**Tags:** Xbox-One, unreal-engine, Xbox, question\
**Created:** [October 12, 2020, 10:02am UTC](https://forums.unrealengine.com/t/xbox-no-media-player-plug-ins-are-installed-and-enabled-in-this-project/472808 "2020-10-12T10:02:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![TheDizzler3000](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@TheDizzler3000](https://forums.unrealengine.com/u/TheDizzler3000)\
**Post date:** [October 12, 2020, 10:02am UTC](https://forums.unrealengine.com/t/xbox-no-media-player-plug-ins-are-installed-and-enabled-in-this-project/472808/1 "2020-10-12T10:02:14Z")

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Cannot play videos on Xbox through a mediaplayer object.

> LogMediaUtils: Error: Cannot play  
> file://…/…/…/TheVagrant/Content/Movies/Ending.mp4:  
> no media player plug-ins are installed  
> and enabled in this project

Plays fine in editor. Startup movies also play on Xbox.  
Is there an xbox.services .dll that needs to be included in Xbox One \> Features \> In Process Servers?

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**Author:** ![TheDizzler3000](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@TheDizzler3000](https://forums.unrealengine.com/u/TheDizzler3000)\
**Post date:** [October 13, 2020, 8:04am UTC](https://forums.unrealengine.com/t/xbox-no-media-player-plug-ins-are-installed-and-enabled-in-this-project/472808/2 "2020-10-13T08:04:04Z")

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Update:  
I discovered that the Media Foundation Media Player plugin was not enabled. The error has gone, but the video still does not play. Any suggestions?

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**Author:** ![TheDizzler3000](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@TheDizzler3000](https://forums.unrealengine.com/u/TheDizzler3000)\
**Post date:** [October 15, 2020, 3:45am UTC](https://forums.unrealengine.com/t/xbox-no-media-player-plug-ins-are-installed-and-enabled-in-this-project/472808/3 "2020-10-15T03:45:52Z")

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Update 2: debugging MfMediaPlayer lead me to discover that SetRate() fails because TComPtr /\< IMFSourceReader /\> SourceReader is null. As far as I can tell, SourceReader is only set in TickFetch(), which is never called.