# Windows Installer Package **URL:** \ **Category:** Platform & Builds\ **Tags:** unreal-engine, bug-report, feedback, question\ **Created:** [December 7, 2014, 7:17pm UTC](https://forums.unrealengine.com/t/windows-installer-package/300887 "2014-12-07T19:17:14Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![VL4D](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/vl4d/32/88718_2.png) [@VL4D](https://forums.unrealengine.com/u/VL4D)\ **Post date:** [December 7, 2014, 7:17pm UTC](https://forums.unrealengine.com/t/windows-installer-package/300887/1 "2014-12-07T19:17:14Z")
Hi, i tri to install this programms, but can’t finish the installation. Here is a screenshoot of the problems. ![23245-unrealerror.png](https://d3kjluh73b9h9o.cloudfront.net/original/4X/1/c/f/1cf5f2801190702c4a41d3e3c6617527dc077586.png) Help me ^^ Annnnd the UnrealEngineInstallerLog.txt (too large): [UnrealEngineInstallerLog.txt][2] ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [December 8, 2014, 2:40pm UTC](https://forums.unrealengine.com/t/windows-installer-package/300887/2 "2014-12-08T14:40:03Z")
Hi VL4D, Make sure you are running the installer as Admin. If it still doesn’t install correctly please take a look at the troubleshooting steps linked below. Post back with your results. > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... ---
**Author:** ![VL4D](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/vl4d/32/88718_2.png) [@VL4D](https://forums.unrealengine.com/u/VL4D)\ **Post date:** [December 8, 2014, 5:12pm UTC](https://forums.unrealengine.com/t/windows-installer-package/300887/3 "2014-12-08T17:12:54Z")
Hi. So here all the informations i can up to you. As you can see on the pics, i run on administrator, modified my regedit to use the admin run on MSI and show me that error of windows installer. ‘traduction by google french to english’ Can not open this installation package . Check it exists and that you are allowed to be a ccess , or check with your application vendor that windows install package is valid. I run on windows 7 x64 so no problem about this. Also here my log.txt [link text](https://mega.co.nz/#!QQQw1RyA!KnbGjdKwafNf45Iv_oUdzx616ekPjGcK8NzPntwoAb4) ---
**Author:** ![\_Epic\_Maximusdb3\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_Epic\_Maximusdb3\_1](https://forums.unrealengine.com/u/_Epic_Maximusdb3_1)\ **Post date:** [December 9, 2014, 8:06pm UTC](https://forums.unrealengine.com/t/windows-installer-package/300887/4 "2014-12-09T20:06:23Z")
Hi VL4D, We took a look at your verbose logs and saw that the problem seems to be with your DirectX. Check out the accepted answer from this answerhub issue (highlighted in green): > **[I can't get Unreal 4 to install](https://forums.unrealengine.com/questions/50206/i-cant-get-unreal-4-to-install.html)** > > I’m running Windows 7 and I can’t get Unreal 4 to install. It gives me an error: “There is a problem with your Windows Install Package.” right when it hits Installing DirectX. Any help would be awesome! Best, -Bill Owner/ Awaken Games Let us know if that fixes your issue or if your still experiencing issues. -Max B. ---
**Author:** ![VL4D](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/vl4d/32/88718_2.png) [@VL4D](https://forums.unrealengine.com/u/VL4D)\ **Post date:** [December 9, 2014, 10:37pm UTC](https://forums.unrealengine.com/t/windows-installer-package/300887/5 "2014-12-09T22:37:36Z")
Ho thanks a lot for you links. So i tried a lot of experiments on directx (problems with -9 value and some win32) Here is my best experiments (worked for me) Install the Directx DirectX End-User Runtimes (June 2010) in system32 ## run it ## if you have not a problems with the installs and try to install with this command line : > Place the msi on the root of C drive > WindowsKey+R and enter: > msiexec /i C:\UnrealEngineInstaller.msi /L\*V C:\UnrealEngineInstallerLog.txt > Replacing “UnrealEngineInstaller.msi” with the actual msi filename This as worked for me. -