# Windows 11 DXGI\_ERROR\_DEVICE\_REMOVED when UE 5.4 start **URL:** \ **Category:** Getting Started & Setup\ **Tags:** unreal-engine, crash, bug-report, question\ **Created:** [November 14, 2024, 3:47pm UTC](https://forums.unrealengine.com/t/windows-11-dxgi-error-device-removed-when-ue-5-4-start/2122699 "2024-11-14T15:47:34Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![diadntjr](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@diadntjr](https://forums.unrealengine.com/u/diadntjr)\ **Post date:** [November 14, 2024, 3:47pm UTC](https://forums.unrealengine.com/t/windows-11-dxgi-error-device-removed-when-ue-5-4-start/2122699/1 "2024-11-14T15:47:34Z")
When I installed Unreal Engine 5.4 and ran it for the first time, I got the message ‘GPU Crashed or D3D devices removed’. So I checked the log and it said DXGI\_ERROR\_DEVICE\_REMOVED. What should I do? My workspace - GPU : Geforce RTX 4070 Laptop - Graphic driver version : 566.14 - RAM : 16GB I tried : - Set registry (TdrLevel : 0, TdrDelay : 15) ![image](https://d3kjluh73b9h9o.cloudfront.net/original/4X/0/0/4/004225913922f4b052241cdd09296823dfead27e.png) - Reinstall Nvidia graphic driver and geforce experience with DDU - Windows update ```auto [2024.11.13-23.54.03:817][0]LogD3D12RHI: Warning: Failed to create swapchain with the following parameters: [2024.11.13-23.54.03:817][0]LogD3D12RHI: Warning: DXGI_MODE_DESC: width: 2093 height: 1356 DXGI format: 24 [2024.11.13-23.54.03:817][0]LogD3D12RHI: Warning: Back buffer count: 3 [2024.11.13-23.54.03:817][0]LogD3D12RHI: Warning: Windows handle: 0x50bb2 (IsWindow: true) [2024.11.13-23.54.03:817][0]LogD3D12RHI: Warning: Fullscreen: false [2024.11.13-23.54.03:817][0]LogD3D12RHI: Warning: Swapchain flags: 2050 [2024.11.13-23.54.03:817][0]LogD3D12RHI: Warning: Custom swapchain provider: none [2024.11.13-23.54.03:817][0]LogD3D12RHI: Error: hr failed at D:\build\++UE5\Sync\Engine\Source\Runtime\D3D12RHI\Private\Windows\WindowsD3D12Viewport.cpp:194 with error DXGI_ERROR_DEVICE_REMOVED [2024.11.13-23.54.03:818][0]LogD3D12RHI: Error: [GPUBreadCrumb] Last tracked GPU operations: [2024.11.13-23.54.03:818][0]LogD3D12RHI: Error: [GPUBreadCrumb] 3D Queue 0 [2024.11.13-23.54.03:829][0]LogD3D12RHI: Error: [GPUBreadCrumb] Copy Queue 0 [2024.11.13-23.54.03:842][0]LogD3D12RHI: Error: [GPUBreadCrumb] Compute Queue 0 [2024.11.13-23.54.03:854][0]LogD3D12RHI: Error: DRED: No breadcrumb head found. [2024.11.13-23.54.03:854][0]LogD3D12RHI: Error: DRED: No PageFault data. [2024.11.13-23.54.03:854][0]LogD3D12RHI: Error: Memory Info from frame ID -1: [2024.11.13-23.54.03:854][0]LogD3D12RHI: Error: Budget: 0.00 MB [2024.11.13-23.54.03:854][0]LogD3D12RHI: Error: Used: 0.00 MB [2024.11.13-23.54.11:955][0]LogWindows: FPlatformMisc::RequestExit(0, WindowsPlatformCrashContext.ReportGPUCrash) [2024.11.13-23.54.11:955][0]LogWindows: FPlatformMisc::RequestExitWithStatus(0, 0, WindowsPlatformCrashContext.ReportGPUCrash) [2024.11.13-23.54.11:955][0]LogCore: Engine exit requested (reason: Win RequestExit) [2024.11.13-23.54.11:958][0]LogWindows: FPlatformMisc::RequestExit(1, D3D12Util.TerminateOnGPUCrash) [2024.11.13-23.54.11:958][0]LogWindows: FPlatformMisc::RequestExitWithStatus(1, 3, D3D12Util.TerminateOnGPUCrash) [2024.11.13-23.54.11:958][0]LogCore: Engine exit requested (reason: Win RequestExit; note: exit was already requested) ``` ---
**Author:** ![MarinaDomek](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@MarinaDomek](https://forums.unrealengine.com/u/MarinaDomek)\ **Post date:** [November 21, 2024, 3:50pm UTC](https://forums.unrealengine.com/t/windows-11-dxgi-error-device-removed-when-ue-5-4-start/2122699/2 "2024-11-21T15:50:37Z")
I got the exact same error with nvidia graphic driver version 566.14 ---
**Author:** ![brs-sebascova](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/brs-sebascova/32/1052483_2.png) [@brs-sebascova](https://forums.unrealengine.com/u/brs-sebascova)\ **Post date:** [November 21, 2024, 7:00pm UTC](https://forums.unrealengine.com/t/windows-11-dxgi-error-device-removed-when-ue-5-4-start/2122699/3 "2024-11-21T19:00:25Z")
Hi @diadntjr! Let’s see if we can figure this one out. The error you are receiving has multiple causes/sources, we will cover them one by one: - For registry changes, the recommended value for TdrLevel and TdrDelay is 60, this will give your PC plenty of time to respond to a possible freeze. - When updating your nVIDIA drivers, make sure you are picking the “Clean Installation” option, as well as going for the “Developer” drivers, as these have more stable settings for engine work. - Windows update is self-explanatory, simply make sure you are up to date, as you already did. - In Unreal Engine, reduce the values for engine scalabillty, to ensure your equipment is not being exerted. - Make sure no RTSS or overlocking are enabled for your video card. - Alternatively, another user with a similar scenario reported that undercloking the video card just a bit, ensured stability on his work. You can check said thread [here](https://forums.unrealengine.com/t/fixed-gpu-crash-d3d-device-removed-error/1818818). - UE provides a few more advanced methods in this [thread](https://dev.epicgames.com/documentation/en-us/unreal-engine/how-to-fix-a-gpu-driver-crash-when-using-unreal-engine?application_version=5.0). - Finally, it can all come down to a hardware issue, please make sure your GPU has proper maintenance and good airflow. ---
**Author:** ![diadntjr](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@diadntjr](https://forums.unrealengine.com/u/diadntjr)\ **Post date:** [December 17, 2024, 12:44pm UTC](https://forums.unrealengine.com/t/windows-11-dxgi-error-device-removed-when-ue-5-4-start/2122699/4 "2024-12-17T12:44:02Z")
Hi. Sorry for late. Well, I tried your solution, but it doesn’t work. So I gave up. But when I install OMEN gaming hub, I found one function. That is graphics switcher. My system has worked ‘hybrid mode’, which means using two graphic processer. But it has ‘discrete mode’, which means using only one graphic processer (NVIDIA) too. So I did set ‘discrete mode’ to my laptop. and it works! I don’t know why but I guess the hybrid mode interrupts selection process of UE. Anyway, it works 🙂 ---
**Author:** ![system](https://d3kjluh73b9h9o.cloudfront.net/original/4X/7/1/3/713c9d3f58553f0de89543d76a8a3a2779dc9fa4.png) [@system](https://forums.unrealengine.com/u/system)\ **Post date:** [January 16, 2025, 12:44pm UTC](https://forums.unrealengine.com/t/windows-11-dxgi-error-device-removed-when-ue-5-4-start/2122699/5 "2025-01-16T12:44:41Z")
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