# Win 7 UE 4.4.3 Closes during launch splash screen **URL:** \ **Category:** Programming & Scripting\ **Tags:** unreal-engine\ **Created:** [September 19, 2014, 6:23pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118 "2014-09-19T18:23:16Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Drewseph](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Drewseph](https://forums.unrealengine.com/u/Drewseph)\ **Post date:** [September 19, 2014, 6:23pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/1 "2014-09-19T18:23:16Z")
I can run launcher just fine. But When I try to load editor Unreal Editor appears as expected, but is just fades out after 3-4 seconds. Its not showing up in my task manager. I tried re installing many times and restarting. I check logs folders but there are no logs being created. As it is currently I cannot get into editor. ---
**Author:** ![anonymous\_user\_33800a51](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_33800a51](https://forums.unrealengine.com/u/anonymous_user_33800a51)\ **Post date:** [September 19, 2014, 6:32pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/2 "2014-09-19T18:32:33Z")
Hey Drewseph, How far are you able to get in process? Are you able to select a project and start to load that, or does editor disappear right after opening it from Launcher? Have you been able to launch editor before, whether with this version or an earlier version of engine? Please attach your dxdiag with your response. Thanks! ---
**Author:** ![Drewseph](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Drewseph](https://forums.unrealengine.com/u/Drewseph)\ **Post date:** [September 19, 2014, 6:44pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/3 "2014-09-19T18:44:33Z")
I only just subscribed and installed editor. process only gets as far as grey splash screen and then it closes by itself with no editor appearing. I can’t get in far enough to open any project. Where can I find dxdiag? ---
**Author:** ![anonymous\_user\_33800a51](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_33800a51](https://forums.unrealengine.com/u/anonymous_user_33800a51)\ **Post date:** [September 19, 2014, 7:01pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/4 "2014-09-19T19:01:51Z")
For your dxdiag, go to Start Menu and search for “dxdiag” and run program. There will be an option to Save All Information, which will give you a .txt file which you can attach here. For more information on information we might find useful when you run into bugs: Take a look and see if you can find a log file in this folder: `Engine\Saved\Logs\` and and attach that as well. Thanks! ---
**Author:** ![Drewseph](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Drewseph](https://forums.unrealengine.com/u/Drewseph)\ **Post date:** [September 19, 2014, 7:07pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/5 "2014-09-19T19:07:10Z")
Thanks! Here it is I hope it helps solve this. ---
**Author:** ![anonymous\_user\_33800a51](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_33800a51](https://forums.unrealengine.com/u/anonymous_user_33800a51)\ **Post date:** [September 19, 2014, 7:10pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/6 "2014-09-19T19:10:15Z")
Were you able to find a log in folder I mentioned? ---
**Author:** ![Drewseph](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Drewseph](https://forums.unrealengine.com/u/Drewseph)\ **Post date:** [September 19, 2014, 7:13pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/7 "2014-09-19T19:13:13Z")
this is all there was ---
**Author:** ![anonymous\_user\_33800a51](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_33800a51](https://forums.unrealengine.com/u/anonymous_user_33800a51)\ **Post date:** [September 19, 2014, 7:21pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/8 "2014-09-19T19:21:55Z")
Okay, see if there’s one here: ``` C:\Program Files\Unreal Engine\4.4\Engine\Programs\CrashReportClient\Saved\Logs\ ``` ---
**Author:** ![Drewseph](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Drewseph](https://forums.unrealengine.com/u/Drewseph)\ **Post date:** [September 19, 2014, 7:27pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/9 "2014-09-19T19:27:47Z")
There is no crash report folder All I see are ![15846-no_creash_log.jpg](https://d3kjluh73b9h9o.cloudfront.net/original/4X/6/5/9/6590481324db03f060f3f32e2e97a6cc75d60b15.jpeg) ---
**Author:** ![anonymous\_user\_33800a51](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_33800a51](https://forums.unrealengine.com/u/anonymous_user_33800a51)\ **Post date:** [September 19, 2014, 8:12pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/10 "2014-09-19T20:12:42Z")
Okay, one last thing to look for, please. Follow these instructions about getting Verbose Logs from Launcher: Just bottom part for Verbose Logs. ---
**Author:** ![Drewseph](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Drewseph](https://forums.unrealengine.com/u/Drewseph)\ **Post date:** [September 19, 2014, 8:43pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/11 "2014-09-19T20:43:39Z")
Alright, there log. I followed directions step by step. [1]: [15849-verbose+logs.](https://forums.unrealengine.com/uploads/short-url/7UjrB6aRCZlFIn8m6nr2vErmmVB.zip) (160 KB) ---
**Author:** ![anonymous\_user\_33800a51](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_33800a51](https://forums.unrealengine.com/u/anonymous_user_33800a51)\ **Post date:** [September 19, 2014, 9:40pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/12 "2014-09-19T21:40:01Z")
Hey Drewseph, Can you try running UE4Editor.exe from your engine folder? You can find it here: ``` C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64 ``` ---
**Author:** ![Drewseph](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Drewseph](https://forums.unrealengine.com/u/Drewseph)\ **Post date:** [September 19, 2014, 9:53pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/13 "2014-09-19T21:53:12Z")
I ran exe and it closes before getting past initial grey splash screen ---
**Author:** ![anonymous\_user\_33800a51](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_33800a51](https://forums.unrealengine.com/u/anonymous_user_33800a51)\ **Post date:** [September 19, 2014, 10:01pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/14 "2014-09-19T22:01:13Z")
Okay, one other source of information that might be helpful for us. Shift + Right-Click in white space in that folder and select “Open command window here”. In Console window that opens, type “UE4Editor.exe -stdout \> outputlog.txt” (without quotes). That should create a file named outputlog.txt in that folder. Please attach that as well. I apologize it’s taking some time to get to bottom of this, and appreciate your patience. ---
**Author:** ![anonymous\_user\_33800a51](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_33800a51](https://forums.unrealengine.com/u/anonymous_user_33800a51)\ **Post date:** [September 19, 2014, 10:16pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/15 "2014-09-19T22:16:34Z")
Also do a quick check and see if there’s anything here: ``` C:\Users\\AppData\Local\UnrealEngine\4.4\Saved\Logs ``` ---
**Author:** ![Drewseph](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Drewseph](https://forums.unrealengine.com/u/Drewseph)\ **Post date:** [September 19, 2014, 10:27pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/16 "2014-09-19T22:27:38Z")
Okay I checked logs folder and there was a log in there, I attached along with output file ---
**Author:** ![anonymous\_user\_33800a51](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_33800a51](https://forums.unrealengine.com/u/anonymous_user_33800a51)\ **Post date:** [September 19, 2014, 10:33pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/17 "2014-09-19T22:33:35Z")
Thank you very much for that information. I’ve sent all of this along to our developers to look at and they will get back to you as soon as they can. In meantime, if you have another machine to try installing engine on, please try there as well and let us know what happens. Thanks again for your patience! ---
**Author:** ![Drewseph](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Drewseph](https://forums.unrealengine.com/u/Drewseph)\ **Post date:** [September 19, 2014, 10:43pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/18 "2014-09-19T22:43:33Z")
my only other machine is not strong enough to run engine, its a very underpowered system. ---
**Author:** ![anonymous\_user\_fb2d0bf6](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_fb2d0bf6](https://forums.unrealengine.com/u/anonymous_user_fb2d0bf6)\ **Post date:** [September 23, 2014, 12:40pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/19 "2014-09-23T12:40:14Z")
Crashes usually are placed in following location: ``` C:\Users\[username]\AppData\Local\Microsoft\Windows\WER\ReportQueue ``` Please check if you have folders named like this `AppCrash_UE4-[gamename]-[guid]` ---
**Author:** ![Drewseph](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Drewseph](https://forums.unrealengine.com/u/Drewseph)\ **Post date:** [September 23, 2014, 1:33pm UTC](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118/20 "2014-09-23T13:33:55Z")
That folder is empty [Next page](https://forums.unrealengine.com/t/win-7-ue-4-4-3-closes-during-launch-splash-screen/294118.md?page=2)