When I sign in to my account, the launcher crashed, why?

Whenever I sign in to my epic games account it crashes, why is this?

Hell Fang_Sawtooth,

I’m sorry to hear that you are having trouble. Does the launcher crash as soon as you click log in? Are you able to start the launcher in offline mode?

Could you please reply back with more information? Also, could you please include your DxDiag and debug logs? Steps to generate this information can be found here.

Hi Fang_Sawtooth,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.

If you need anything else, feel free to ask.