# Video Export Creates an Empty File **URL:** \ **Category:** Issues and Bug Reporting\ **Tags:** export, video, unreal-engine, twinmotion\ **Created:** [September 23, 2024, 12:11am UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350 "2024-09-23T00:11:01Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![hdubsg](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@hdubsg](https://forums.unrealengine.com/u/hdubsg)\ **Post date:** [September 23, 2024, 12:11am UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/1 "2024-09-23T00:11:01Z")
### Summary When I try to export a video, even if it’s only 2s long, I briefly get the progress bar modal but then it goes away and an empty video file is created. The program doesn’t crash, and exporting images works just fine. I have tried reinstalling my OS and Twinmotion but neither resolved the issue. ### Please select what you are reporting on: Creative ### What Type of Bug are you experiencing? Other ### Steps to Reproduce 1. Export any video ### Expected Result The expected result would be that a video file is created ### Observed Result A video file is created but it’s an empty file. ### Platform(s) Twinmotion ### Additional Notes I have seen many threads where people have experienced this bug, but there doesn’t seem to be any solution. My client has seen the fly through preview and really wants this video. I have no idea what to do to resolve this bug to be able to export a video. ---
**Author:** ![MC\_Jut](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/mc_jut/32/1036113_2.png) [@MC\_Jut](https://forums.unrealengine.com/u/MC_Jut)\ **Post date:** [September 23, 2024, 2:27pm UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/2 "2024-09-23T14:27:16Z")
Hello there and thank you for reaching out, This is probably due to Window N edition update. Please review the following article for a fix. [https://dev.epicgames.com/community/learning/knowledge-base/PnJb/how-to-fix-this-empty-mpeg-file-exported-out-of-twinmotion](https://dev.epicgames.com/community/learning/knowledge-base/PnJb/how-to-fix-this-empty-mpeg-file-exported-out-of-twinmotion) Thank you MC ---
**Author:** ![hdubsg](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@hdubsg](https://forums.unrealengine.com/u/hdubsg)\ **Post date:** [September 27, 2024, 1:15am UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/3 "2024-09-27T01:15:17Z")
Thank you so much for your reply, however this did not resolve my issue because I am not using Windows N. From what I see, Windows N means it does not have a Media Player and that the Media Features need to be added, but my version is Windows 11 Home, version 24H2 so the Media Feature Pack is not relevant. Is there something else I should do for my version of Windows that would resolve the bug? I already tried reinstalling the OS. ---
**Author:** ![hdubsg](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@hdubsg](https://forums.unrealengine.com/u/hdubsg)\ **Post date:** [October 3, 2024, 7:30pm UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/4 "2024-10-03T19:30:00Z")
@MC_Jut I wanted to follow up here. The link you shared only addresses Windows N users, not Windows 11 Home. Are there any other resources you may know of that could help me resolve this bug? ---
**Author:** ![sibeng](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@sibeng](https://forums.unrealengine.com/u/sibeng)\ **Post date:** [October 16, 2024, 1:40pm UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/5 "2024-10-16T13:40:33Z")
problem appears after updating to windows 11 - version 24H2 ---
**Author:** ![hdubsg](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@hdubsg](https://forums.unrealengine.com/u/hdubsg)\ **Post date:** [October 16, 2024, 3:37pm UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/6 "2024-10-16T15:37:44Z")
@MC_Jut Can you please take another look at this bug? Your original solve is not applicable to Windows 11. ---
**Author:** ![I-Van\_2019](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@I-Van\_2019](https://forums.unrealengine.com/u/I-Van_2019)\ **Post date:** [October 16, 2024, 6:19pm UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/7 "2024-10-16T18:19:19Z")
I have the same problem ---
**Author:** ![I-Van\_2019](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@I-Van\_2019](https://forums.unrealengine.com/u/I-Van_2019)\ **Post date:** [October 16, 2024, 6:19pm UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/8 "2024-10-16T18:19:25Z")
i have the same problem! ---
**Author:** ![hdubsg](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@hdubsg](https://forums.unrealengine.com/u/hdubsg)\ **Post date:** [October 22, 2024, 12:06am UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/9 "2024-10-22T00:06:52Z")
@MC_Jut We’re getting a few more followers on this thread who have the same issue. Can you please revisit the thread and help us with a solution? ---
**Author:** ![noelrojasc](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@noelrojasc](https://forums.unrealengine.com/u/noelrojasc)\ **Post date:** [October 22, 2024, 7:28am UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/10 "2024-10-22T07:28:44Z")
I have the same problem after upgrading to Windows 11 24H2. ---
**Author:** ![Cleber3d](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Cleber3d](https://forums.unrealengine.com/u/Cleber3d)\ **Post date:** [October 23, 2024, 1:09am UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/11 "2024-10-23T01:09:34Z")
Eu tenho o mesmo problema! Windows 11 24H2 ---
**Author:** ![3DPanacea](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@3DPanacea](https://forums.unrealengine.com/u/3DPanacea)\ **Post date:** [October 23, 2024, 2:00am UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/12 "2024-10-23T02:00:55Z")
This has been a show-stopper for me after I updated my Windows 11 Pro version 23H2 to 24 H2. I was able to render image files such as jpg file format but was not able to render useful mpg video files. Any video files that were created were 0kb (useless) I had to restore my operation back to Windows 11 Pro , version 23H2. ---
**Author:** ![I-Van\_2019](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@I-Van\_2019](https://forums.unrealengine.com/u/I-Van_2019)\ **Post date:** [October 23, 2024, 4:01pm UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/13 "2024-10-23T16:01:29Z")
exactly my same situation ---
**Author:** ![hdubsg](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@hdubsg](https://forums.unrealengine.com/u/hdubsg)\ **Post date:** [October 23, 2024, 5:54pm UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/14 "2024-10-23T17:54:17Z")
@MC_Jut This is clearly a widespread issue. Is there someone you can escalate to? Or anyone from the troubleshooting team we can tag in the thread? ---
**Author:** ![sunar2](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@sunar2](https://forums.unrealengine.com/u/sunar2)\ **Post date:** [October 26, 2024, 2:26am UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/15 "2024-10-26T02:26:50Z")
нам дадут ответ и надежду на решение этой проблемы или переходить на другой рендер? ---
**Author:** ![endatharmur](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@endatharmur](https://forums.unrealengine.com/u/endatharmur)\ **Post date:** [October 26, 2024, 7:33pm UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/16 "2024-10-26T19:33:00Z")
Same problem here!! No idea how to fix it. ---
**Author:** ![noelrojasc](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@noelrojasc](https://forums.unrealengine.com/u/noelrojasc)\ **Post date:** [October 30, 2024, 12:22pm UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/17 "2024-10-30T12:22:42Z")
The incompatibility problem with Windows 24H2 is solved after installing the last Twinmotion 2024.1.2 Update. ---
**Author:** ![hdubsg](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@hdubsg](https://forums.unrealengine.com/u/hdubsg)\ **Post date:** [November 2, 2024, 12:09am UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/18 "2024-11-02T00:09:48Z")
Confirmed! The latest 2024.1.2 Update from today resolved the bug for me! ---
**Author:** ![Cathy-Lemon](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Cathy-Lemon](https://forums.unrealengine.com/u/Cathy-Lemon)\ **Post date:** [December 9, 2024, 3:59pm UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/19 "2024-12-09T15:59:55Z")
I’ve just hit the same problem, having been upgraded to windows 11 - Is the only solution to change from Twinmotion 2023.2 to 2024? ---
**Author:** ![bogdiliq](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@bogdiliq](https://forums.unrealengine.com/u/bogdiliq)\ **Post date:** [January 22, 2025, 1:31pm UTC](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350/20 "2025-01-22T13:31:59Z")
Same problem here ! (I have windows 11 Pro) How can I fix it? [Next page](https://forums.unrealengine.com/t/video-export-creates-an-empty-file/2033350.md?page=2)