# \[URGENT\] Island passing "MATCHMAKING ERROR #1" when trying to queue.

**URL:** <https://forums.unrealengine.com/t/urgent-island-passing-matchmaking-error-1-when-trying-to-queue/2684252>\
**Category:** Issues and Bug Reporting\
**Tags:** open, fortnite-creative, unreal-editor-for-fortnite, fortnite\
**Created:** [December 11, 2025, 8:18pm UTC](https://forums.unrealengine.com/t/urgent-island-passing-matchmaking-error-1-when-trying-to-queue/2684252 "2025-12-11T20:18:20Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Flak](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/flak/32/769441_2.png) [@Flak](https://forums.unrealengine.com/u/Flak)\
**Post date:** [December 15, 2025, 6:10pm UTC](https://forums.unrealengine.com/t/urgent-island-passing-matchmaking-error-1-when-trying-to-queue/2684252/3 "2025-12-15T18:10:46Z")

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HI @Kiriousaurus 🙂

We are unable to reproduce this here, could you send us over your logs?

> [@How to get your Fortnite logs](https://forums.unrealengine.com/t/how-to-get-your-fortnite-logs/682382):
>
> At times, we will ask you to send us your logs when you’re having an issue in UEFN. Here is how to do that: UEFN Logs Exit Fortnite. Click on Start or press the Windows Key + R. Type \AppData\Local\UnrealEditorFortnite\Saved\Logs and press Enter. Zip your Logs folder and attach the zip file to your reply. To find UEFN Logs while working in UEFN: Click “Output Log” at the bottom of the window. Click on “Setting” at the top right of the window Click “Open Source Location” Zip your Logs folder…

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