I cancelled my subscription yesterday, one day before the billing date, but today unreal have billed me and my bank account has gone overdrawn(i did email for a refund). Now it says my account is expired, but it states that i have payed today, although I have emailed for support i’m posting here to report this bug.
I just spoke with our billing team and they are still working through the tickets that came in last night. I let them know your email address and that your issue is urgent, so it will be escalated to be resolved. I am terribly sorry for the inconvenience that this has caused you, please let me know if this is not rectified within a few hours.
I’m primarily posting here since support hasn’t helped me (or even responded to my emails), and since this is a repeated issue.
I had the same issue in July, where I cancelled the day before but it still charged me. I sent an email to support (firstname.lastname@example.org) requesting a refund and a guarantee that I wouldn’t be charged again unless I resubscribed. I received the refund, and I figured it was over.
However, in August, I got billed again, though I hadn’t even logged in since they sent me the refund (the last time I’d logged it I ensured it said “cancelled”). I sent an email on 8/13/14, right after being billed, requesting a refund again, and a true guarantee that I wouldn’t be billed again. I was on vacation for awhile, but I figured I’d get an email before I returned. On 9/5/14 I still hadn’t received a response, so I forwarded my 8/13 email and requested the same thing. As of today (9/8/14) I still haven’t heard from support, though it’s been almost a month since I first emailed them. I will be speaking with my bank tomorrow to see if I can ensure I’m never charged by Unreal again, since, at least at this time, it won’t truly cancel my subscription, nor will Unreal provide the refund.
Summary of events:
6/14/14 - Purchased Unreal subscription
7/13/14 (mid-day) - Cancelled Unreal subscription
7/13/14 (night) - Unreal charged me and renewed my subscription
7/13/14 (night) - Sent email to email@example.com requesting a refund and guarantee of no future billing (unless I resubscribed).
7/16/14 - Received refund
8/13/14 - Unreal billed me again and renewed my subscription
8/13/14 - Sent email requesting refund and guarantee of no future billing (again)
9/5/14 - No reply from Unreal yet, sent another email asking the same thing
9/8/14 - Posting here
9/9/14 - Will be speaking with bank to ensure I’m never charged by Unreal again.