# Unreal marketplace section of Epic games launcher unresponsive **URL:** \ **Category:** UE Marketplace\ **Tags:** marketplace-error, launcher-error, unreal-engine, epic-games-launcher, marketplace, UE4, question\ **Created:** [December 8, 2020, 3:21am UTC](https://forums.unrealengine.com/t/unreal-marketplace-section-of-epic-games-launcher-unresponsive/475586 "2020-12-08T03:21:35Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![anonymous\_user\_75624a55](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_75624a55](https://forums.unrealengine.com/u/anonymous_user_75624a55)\ **Post date:** [December 8, 2020, 3:21am UTC](https://forums.unrealengine.com/t/unreal-marketplace-section-of-epic-games-launcher-unresponsive/475586/1 "2020-12-08T03:21:35Z")
Just lately nothing I click on opens, I can’t purchase anything, can’t even open products to go to their preview page. I click on my wishlist and it doesn’t click where the cursor is but clicks about a hand span to the left like the mouse is being projected to the left. Completely unusable, how to fix please? ---
**Author:** ![FelixoMars](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/felixomars/32/584225_2.png) [@FelixoMars](https://forums.unrealengine.com/u/FelixoMars)\ **Post date:** [January 16, 2021, 12:39pm UTC](https://forums.unrealengine.com/t/unreal-marketplace-section-of-epic-games-launcher-unresponsive/475586/2 "2021-01-16T12:39:00Z")
Yep, it doesn’t work for me either. I have tried to use their contact from and send a log and this ironically also doesn’t work. The marketplace via any other browser seems to open fine, so it’s something causing an issue when in the launcher. I suspect something to do with these messages in my log might help diagnose it: ``` [31][SignInRouter] Best Match: invalid - [0] states compared [31][SignInRouter] Navigation Canceled. ``` ---
**Author:** ![FelixoMars](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/felixomars/32/584225_2.png) [@FelixoMars](https://forums.unrealengine.com/u/FelixoMars)\ **Post date:** [January 31, 2021, 4:16pm UTC](https://forums.unrealengine.com/t/unreal-marketplace-section-of-epic-games-launcher-unresponsive/475586/3 "2021-01-31T16:16:18Z")
Seems like the issue is now resolved after the latest launcher update. ---
**Author:** ![Rockenrooster](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Rockenrooster](https://forums.unrealengine.com/u/Rockenrooster)\ **Post date:** [February 13, 2021, 8:26pm UTC](https://forums.unrealengine.com/t/unreal-marketplace-section-of-epic-games-launcher-unresponsive/475586/4 "2021-02-13T20:26:46Z")
I have this same problem on the latest version of the launcher. Deleting Webcache didn’t work. Uninstalling and re-installing didn’t work. Navigation works fine in all browsers except Epic Games Launcher… ---
**Author:** ![anonymous\_user\_a3296f54](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_a3296f54](https://forums.unrealengine.com/u/anonymous_user_a3296f54)\ **Post date:** [March 31, 2021, 12:42am UTC](https://forums.unrealengine.com/t/unreal-marketplace-section-of-epic-games-launcher-unresponsive/475586/5 "2021-03-31T00:42:11Z")
This still seems broken. Every tab’s navigation works except the marketplace. Tried reinstalling, deleting appdata in between reinstalls. Nothing ---
**Author:** ![FelixoMars](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/felixomars/32/584225_2.png) [@FelixoMars](https://forums.unrealengine.com/u/FelixoMars)\ **Post date:** [March 31, 2021, 7:16am UTC](https://forums.unrealengine.com/t/unreal-marketplace-section-of-epic-games-launcher-unresponsive/475586/6 "2021-03-31T07:16:00Z")
I had this happen again, but I am using a Pi Hole as an ad blocker, do you have any firewall rules or changes to hosts file that may be causing this? The solution for me was to whitelist: [tracking.epicgames.com](http://tracking.epicgames.com) I guess the analytics is somehow attached to the event, probably they want to know what items you’re looking for on the marketplace. I can only think this is by accident that it silently fails as they much be tracking the game store as well, but that works fine. ---
**Author:** ![anonymous\_user\_a3296f54](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_a3296f54](https://forums.unrealengine.com/u/anonymous_user_a3296f54)\ **Post date:** [April 1, 2021, 1:54pm UTC](https://forums.unrealengine.com/t/unreal-marketplace-section-of-epic-games-launcher-unresponsive/475586/7 "2021-04-01T13:54:40Z")
Can confirm, works after whitelisting mentioned domain in pihole. Thanks! ---
**Author:** ![Slozhny](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Slozhny](https://forums.unrealengine.com/u/Slozhny)\ **Post date:** [July 10, 2021, 2:14pm UTC](https://forums.unrealengine.com/t/unreal-marketplace-section-of-epic-games-launcher-unresponsive/475586/8 "2021-07-10T14:14:22Z")
I just deleted everything inside this folders “C:\Users\Me\_\AppData\Local\EpicGamesLauncher” and “C:\Users\Me\_\AppData\Local\Epic Games”… then reinstall Epic\_games\_launcher… offcours i’ve lost all my projects icons from “Library”… but it not so big deal ---
**Author:** ![MCaddict](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@MCaddict](https://forums.unrealengine.com/u/MCaddict)\ **Post date:** [July 16, 2021, 1:20am UTC](https://forums.unrealengine.com/t/unreal-marketplace-section-of-epic-games-launcher-unresponsive/475586/9 "2021-07-16T01:20:10Z")
Also can confirm this fixed it for me! “[tracking.epicgames.com](http://tracking.epicgames.com)” needed to be added as a firewall exception. ---
**Author:** ![KuhiroMero](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@KuhiroMero](https://forums.unrealengine.com/u/KuhiroMero)\ **Post date:** [February 5, 2022, 2:21pm UTC](https://forums.unrealengine.com/t/unreal-marketplace-section-of-epic-games-launcher-unresponsive/475586/10 "2022-02-05T14:21:48Z")
This junk never ever worked for me. Epic game own client just useless if you need to find new assets on Marketplace. ---
**Author:** ![anonymous\_user\_ecd65d80](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_ecd65d80](https://forums.unrealengine.com/u/anonymous_user_ecd65d80)\ **Post date:** [August 9, 2022, 9:02am UTC](https://forums.unrealengine.com/t/unreal-marketplace-section-of-epic-games-launcher-unresponsive/475586/11 "2022-08-09T09:02:00Z")
I had the same issue. tried the removal of the folders and reinstall. but adding the [tracking.epicgames.com](http://tracking.epicgames.com) to pihole it worked great ---
**Author:** ![VectorV5](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/vectorv5/32/594191_2.png) [@VectorV5](https://forums.unrealengine.com/u/VectorV5)\ **Post date:** [November 16, 2022, 10:08pm UTC](https://forums.unrealengine.com/t/unreal-marketplace-section-of-epic-games-launcher-unresponsive/475586/12 "2022-11-16T22:08:51Z")
When Unreal Marketplace was unresponsive to me, I tried turning off my VPN and now it works.