# Unreal Launcher Error (No version information received.)

**URL:** <https://forums.unrealengine.com/t/unreal-launcher-error-no-version-information-received/296293>\
**Category:** Getting Started & Setup\
**Tags:** error, launcher, unreal-engine, question\
**Created:** [October 16, 2014, 3:25am UTC](https://forums.unrealengine.com/t/unreal-launcher-error-no-version-information-received/296293 "2014-10-16T03:25:52Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [October 16, 2014, 6:26pm UTC](https://forums.unrealengine.com/t/unreal-launcher-error-no-version-information-received/296293/4 "2014-10-16T18:26:16Z")

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Hi Jak,

I’m sorry if you have tried some or all of these already, but could you take a look at the troubleshooting steps linked below. Afterwards if the issue is still present, follow the steps at the bottom of the page to find your ‘Verbose Logs’ and post them here. They will help us track down the issue.

> **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)**
>
> After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from...

Thanks,

TJ

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