Thanks for the feedback. We are looking into ways to improve upon this process in the future, and a note like this could certainly be valuable on the site in the meantime. I’ll see about adding a note soon.
This is correct. See this from the announcement:
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“Not every JIRA ticket in Epic’s internal database will be automatically displayed, but if you are aware of an ID number for a ticket that you would like to follow, make a post on this forum thread and our support staff will look into making it public.”**