@UnrealEnterprise
I totally get what you are saying, yes indeed I do. And I get, this is a very low level problem with many DoF and I know, will be extremely difficult to solve. Here is where the frustration comes in:
There is already a bug report in for this very specific issue AND with very detailed information pertaining to it here.
This crash started for me in Oct, 2020. I have never seen it in any version of the engine since 4.4 or 4.5 (don’t specifically remember which, but at the time I was a paying customer). My problem isn’t specifically that it is difficult to solve or that it is taking forever to get the resources to even investigate it. My problem is very specifically, that there is no response or acknowledgment to it. There is however a very distinct response from paying customers, and this is straight from experience:
REFUND
It isn’t enough to tell a paying customer that it is possibly an engine bug or an issue with the drivers or operating system update. They want to use the product they spent their, in most cases, hard earned dollars on. And given that it is the game/product you have sold them, it is unacceptable to pass the buck and simply only play the blame-game. You will get negative reviews and your business WILL suffer for it.
I have found this error crashes the game in release builds, I’ve received a report from a tester. I do hate that all I can do is complain about it! I don’t want to get into lamenting about the woes of my personal life, we all have troubles we each have to solve in our own way, but there is an up-front cost we have to pay to break free of ‘workin for the man’ as I’m sure you know! The UE royalty model is absolutely fantastic and only just shy of a miracle! I have been using it since 4.4 and have worked as a hobbyist since I discovered the editor in the original game, now pushing around 25 years. I can’t say enough, how much I appreciate the Engine and all the developers themselves with the tool we as the general public have at our disposal.
When one of us wins, we ALL win, truly!
But, if you make your million and you pay your royalty, then you give 100k in refunds due to a crash like this, do you get back your royalty at least? I don’t think so. Thus, you have to be guarded against refunds and this will cause devastating reviews. I have seen and lived this. It is a very difficult situation to navigate.
There is a massive breakdown however here: that is the non-response to this catastrophic issue not being caused by the end-users, in this case, us game developers. When bug reports don’t look like they have even been acknowledged as assigned or researched, that is a problem. And that is what my problem is. I think we can all forgive a situation when there is a difficult problem facing us, but not facing or acknowledging it is the greater problem.
Thanks for taking the time to read, I do appreciate your responses!
BTW, thanks for the tip with the log
Edit:
I should have mentioned, in the above post I alluded to, there were referenced 2 possible bugs, one with a fix and one backlogged. But neither are actually this specific error, so unfortunately no help there.