# Unreal Engine 4 not installing?

**URL:** <https://forums.unrealengine.com/t/unreal-engine-4-not-installing/309179>\
**Category:** Platform & Builds\
**Tags:** unreal-engine, bug-report, feedback, question\
**Created:** [March 4, 2015, 5:06pm UTC](https://forums.unrealengine.com/t/unreal-engine-4-not-installing/309179 "2015-03-04T17:06:16Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![SharpCheddaCheez](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@SharpCheddaCheez](https://forums.unrealengine.com/u/SharpCheddaCheez)\
**Post date:** [March 4, 2015, 5:06pm UTC](https://forums.unrealengine.com/t/unreal-engine-4-not-installing/309179/1 "2015-03-04T17:06:16Z")

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I have Windows 7 Home Premium, with Service Pack 1, trying to install unreal engine 4 and it is not installing?

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [March 4, 2015, 6:25pm UTC](https://forums.unrealengine.com/t/unreal-engine-4-not-installing/309179/2 "2015-03-04T18:25:36Z")

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Hi SharpCheddaCheez,

What exactly is the Launcher doing when you try to install?

Does the install button just set on Syncing or is the Launcher crashing? Or something else?

This ‘Launcher is unable to download content’ section of this guide maybe of some help.

> **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)**
>
> After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from...

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<div class="post-metadata">

**Author:** ![SharpCheddaCheez](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@SharpCheddaCheez](https://forums.unrealengine.com/u/SharpCheddaCheez)\
**Post date:** [March 4, 2015, 11:37pm UTC](https://forums.unrealengine.com/t/unreal-engine-4-not-installing/309179/3 "2015-03-04T23:37:55Z")

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It begins the installation launcher  
Gets close to the end and then an error pops up saying some content cannot be installed

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<div class="post-metadata">

**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [March 5, 2015, 2:45pm UTC](https://forums.unrealengine.com/t/unreal-engine-4-not-installing/309179/4 "2015-03-05T14:45:18Z")

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Could you follow the steps in [this section](https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#None_of_the_Above_Helped_-_Getting_Debug_Logs) of that guide to generate your Debugging logs and then post them here?

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<div class="post-metadata">

**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [March 10, 2015, 1:36pm UTC](https://forums.unrealengine.com/t/unreal-engine-4-not-installing/309179/5 "2015-03-10T13:36:55Z")

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Hi SharpCheddaCheez,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please post the logs I requested above.

Cheers,

TJ