# Unreal Engine 4 does not connect to the internet

**URL:** <https://forums.unrealengine.com/t/unreal-engine-4-does-not-connect-to-the-internet/291805>\
**Category:** Programming & Scripting\
**Tags:** unreal-engine\
**Created:** [August 23, 2014, 5:26pm UTC](https://forums.unrealengine.com/t/unreal-engine-4-does-not-connect-to-the-internet/291805 "2014-08-23T17:26:47Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![AMCA\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@AMCA\_1](https://forums.unrealengine.com/u/AMCA_1)\
**Post date:** [August 23, 2014, 5:26pm UTC](https://forums.unrealengine.com/t/unreal-engine-4-does-not-connect-to-the-internet/291805/1 "2014-08-23T17:26:47Z")

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Hey Unreal users,  
I have bought the unreal engine 4 today, but the only thing that appears is that the programm could not make a connection with the internet. It says there was no version information retrieved. I can also not log in with my unreal account. I checked my firewalls and did not find any problem. Could you please help me.

Thanks,  
AMCA

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [August 25, 2014, 8:47pm UTC](https://forums.unrealengine.com/t/unreal-engine-4-does-not-connect-to-the-internet/291805/2 "2014-08-25T20:47:11Z")

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Hi AMCA,

Could you post a screenshot of the issue in action and a copy of your dxdiag? How to find your dxdiag can be found at the link below.

> **[How do I report a bug?](https://forums.unrealengine.com/questions/12363/how-do-i-report-a-bug.html)**
>
> I have discovered an issue with the Editor or with another component of the Unreal Engine 4, and I would like to report it to Epic. How should I do this?

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [August 26, 2014, 10:05pm UTC](https://forums.unrealengine.com/t/unreal-engine-4-does-not-connect-to-the-internet/291805/3 "2014-08-26T22:05:07Z")

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Also, please take a look through the link below and try to troubleshoot the issue. If it still persist, please follow the steps at the bottom and post your Verbose Logs.

> **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)**
>
> After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from...

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [September 2, 2014, 6:10pm UTC](https://forums.unrealengine.com/t/unreal-engine-4-does-not-connect-to-the-internet/291805/4 "2014-09-02T18:10:06Z")

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Hi AMCA,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, try the troubleshooting steps linked above. If the issue persists, please post your Verbose Logs.

Thanks, TJ