# Unreal crashes upon opening and freezes my laptop

**URL:** <https://forums.unrealengine.com/t/unreal-crashes-upon-opening-and-freezes-my-laptop/464476>\
**Category:** Getting Started & Setup\
**Tags:** not-responding, laptop, freeze, unreal-engine, crash, question\
**Created:** [May 2, 2020, 7:10am UTC](https://forums.unrealengine.com/t/unreal-crashes-upon-opening-and-freezes-my-laptop/464476 "2020-05-02T07:10:38Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![a5h69](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@a5h69](https://forums.unrealengine.com/u/a5h69)\
**Post date:** [May 2, 2020, 7:10am UTC](https://forums.unrealengine.com/t/unreal-crashes-upon-opening-and-freezes-my-laptop/464476/1 "2020-05-02T07:10:38Z")

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I recently formatted my laptop. After that Unreal is not working. Tried downloading multiple versions, still not working. It opens without a problem, but when i click somewhere it becomes unresponsive and my whole laptop freezes. I have to force shutdown to use my laptop again.  
Anyone else have this issue?  
Is there a fix?

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**Author:** ![Jennis](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Jennis](https://forums.unrealengine.com/u/Jennis)\
**Post date:** [September 7, 2020, 11:26am UTC](https://forums.unrealengine.com/t/unreal-crashes-upon-opening-and-freezes-my-laptop/464476/2 "2020-09-07T11:26:58Z")

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I’m having same problem. I tried updating the version the problem still persists

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**Author:** ![DE4THSCYTHE\_613](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@DE4THSCYTHE\_613](https://forums.unrealengine.com/u/DE4THSCYTHE_613)\
**Post date:** [September 7, 2020, 2:52pm UTC](https://forums.unrealengine.com/t/unreal-crashes-upon-opening-and-freezes-my-laptop/464476/3 "2020-09-07T14:52:30Z")

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Also having same issue

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**Author:** ![DE4THSCYTHE\_613](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@DE4THSCYTHE\_613](https://forums.unrealengine.com/u/DE4THSCYTHE_613)\
**Post date:** [September 7, 2020, 6:10pm UTC](https://forums.unrealengine.com/t/unreal-crashes-upon-opening-and-freezes-my-laptop/464476/4 "2020-09-07T18:10:41Z")

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upon further review i am quite confident that this is a previously reported issue (supposedly fixed) UE-72117

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**Author:** ![anonymous\_user\_cb4be370](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_cb4be370](https://forums.unrealengine.com/u/anonymous_user_cb4be370)\
**Post date:** [September 7, 2020, 8:41pm UTC](https://forums.unrealengine.com/t/unreal-crashes-upon-opening-and-freezes-my-laptop/464476/5 "2020-09-07T20:41:13Z")

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me too unfortunately

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**Author:** ![Jennis](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Jennis](https://forums.unrealengine.com/u/Jennis)\
**Post date:** [October 1, 2020, 12:51pm UTC](https://forums.unrealengine.com/t/unreal-crashes-upon-opening-and-freezes-my-laptop/464476/6 "2020-10-01T12:51:38Z")

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Though this is not a solution, this is just a workaround, Try to open engine in new user, If u are using windows. That solved my problem, dont know why though :-/