# Unavailabe assets

**URL:** <https://forums.unrealengine.com/t/unavailabe-assets/475058>\
**Category:** Getting Started & Setup\
**Tags:** marketplace-error, unreal-engine, question\
**Created:** [November 27, 2020, 6:12am UTC](https://forums.unrealengine.com/t/unavailabe-assets/475058 "2020-11-27T06:12:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![agedito](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@agedito](https://forums.unrealengine.com/u/agedito)\
**Post date:** [November 27, 2020, 6:12am UTC](https://forums.unrealengine.com/t/unavailabe-assets/475058/1 "2020-11-27T06:12:29Z")

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Yesteday I bought some assets and appears as unavailable and I can not dowload them.

I loged out and in, restared my computer, epic launcher reinstalled bu still unavailable.  
It happends only for last 7 assets that I bought on black friday sales

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**Author:** ![anonymous\_user\_b7505e2e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_b7505e2e](https://forums.unrealengine.com/u/anonymous_user_b7505e2e)\
**Post date:** [December 1, 2020, 11:33pm UTC](https://forums.unrealengine.com/t/unavailabe-assets/475058/2 "2020-12-01T23:33:23Z")

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Dear valued Marketplace user,

I believe you can reach out to the marketplace team via this contact form.

[https://marketplacehelp.epicgames.com/s/markeplace-case-form?language=en\_US](https://marketplacehelp.epicgames.com/s/markeplace-case-form?language=en_US)

Thank you for your continued support,

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**Author:** ![JWAL1289](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@JWAL1289](https://forums.unrealengine.com/u/JWAL1289)\
**Post date:** [January 27, 2021, 2:12pm UTC](https://forums.unrealengine.com/t/unavailabe-assets/475058/3 "2021-01-27T14:12:11Z")

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Was this ever resolved? I’m having the same issue and no help at all

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**Author:** ![agedito](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@agedito](https://forums.unrealengine.com/u/agedito)\
**Post date:** [January 28, 2021, 1:48pm UTC](https://forums.unrealengine.com/t/unavailabe-assets/475058/4 "2021-01-28T13:48:55Z")

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Yes, ask to epic using this form  
[https://marketplacehelp.epicgames.com/s/markeplace-case-form?language=en\_US](https://marketplacehelp.epicgames.com/s/markeplace-case-form?language=en_US)  
In my case was that I have too many assets