# Unable to reach the Epic Servers at this time? Help please! **URL:** \ **Category:** Platform & Builds\ **Tags:** unreal-engine, question\ **Created:** [September 11, 2015, 9:15pm UTC](https://forums.unrealengine.com/t/unable-to-reach-the-epic-servers-at-this-time-help-please/331902 "2015-09-11T21:15:07Z")\ **Posts on this page:** 1\ **Showing post:** 5
**Author:** ![MrMcBarnabas](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@MrMcBarnabas](https://forums.unrealengine.com/u/MrMcBarnabas)\ **Post date:** [September 18, 2015, 1:41pm UTC](https://forums.unrealengine.com/t/unable-to-reach-the-epic-servers-at-this-time-help-please/331902/5 "2015-09-18T13:41:28Z")
Hi Taxen, Sorry to hear you are having problems, to be able to diagnose your specific issue better we will need a copy of your DxDiags and a zipped up copy of your logs folder. How to do this can be found here: > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — ue4community.wiki! You will be able to find content from the official... That trouble shooting document also covers helpful tips to solve common issues. Please pay careful attention to this section: [A new, community-hosted Unreal Engine Wiki - Announcements - Unreal Engine Forums](https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#I_Received_a_.22Error.21_No_version_information.22_Message). Please make sure you have run the tests mention in the second link and include the debuglogging flag from the first link before zipping up your logs folder and attaching it here. Hopefully we should have you running again in now time. --- _[View the full topic](https://forums.unrealengine.com/t/unable-to-reach-the-epic-servers-at-this-time-help-please/331902)._