# Unable to purchase content from Marketplace **URL:** \ **Category:** Asset Creation\ **Tags:** purchase, marketplace-error, unreal-engine, question\ **Created:** [October 2, 2014, 4:41am UTC](https://forums.unrealengine.com/t/unable-to-purchase-content-from-marketplace/295079 "2014-10-02T04:41:51Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![anonymous\_user\_2f116e5b](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_2f116e5b](https://forums.unrealengine.com/u/anonymous_user_2f116e5b)\ **Post date:** [October 2, 2014, 4:41am UTC](https://forums.unrealengine.com/t/unable-to-purchase-content-from-marketplace/295079/1 "2014-10-02T04:41:51Z")
I am trying to purchase 2D Art Pack by Manufactura K4 ($40), but encountering error while purchasing. Error Code : E80-3260-0 I have added payment method Via PayPal. ![16817-marketerror.jpg]() ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [October 2, 2014, 6:27pm UTC](https://forums.unrealengine.com/t/unable-to-purchase-content-from-marketplace/295079/2 "2014-10-02T18:27:14Z")
Hi , Please try the troubleshooting steps linked below. Afterwards if the issue is still present, follow the steps at the bottom of the page to find your ‘Verbose Logs’ and post them here. They will help us track down the issue. > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... Thanks, TJ ---
**Author:** ![anonymous\_user\_2f116e5b](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_2f116e5b](https://forums.unrealengine.com/u/anonymous_user_2f116e5b)\ **Post date:** [October 3, 2014, 5:23am UTC](https://forums.unrealengine.com/t/unable-to-purchase-content-from-marketplace/295079/3 "2014-10-03T05:23:23Z")
Attaching ‘Verbose Logs’.link text ---
**Author:** ![anonymous\_user\_2f116e5b](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_2f116e5b](https://forums.unrealengine.com/u/anonymous_user_2f116e5b)\ **Post date:** [October 3, 2014, 5:30am UTC](https://forums.unrealengine.com/t/unable-to-purchase-content-from-marketplace/295079/4 "2014-10-03T05:30:39Z")
For additional Info :- Browsing to ‘[https://www.unrealengine.com/payment-methods](https://www.unrealengine.com/payment-methods)’ notifies me that I am not Subscribed to UE4. Whereas I have subscribed to UE4 through Redeem Code which i got in exchange of UDK’s commercial license. ---
**Author:** ![anonymous\_user\_2f116e5b](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_2f116e5b](https://forums.unrealengine.com/u/anonymous_user_2f116e5b)\ **Post date:** [October 3, 2014, 5:38am UTC](https://forums.unrealengine.com/t/unable-to-purchase-content-from-marketplace/295079/5 "2014-10-03T05:38:49Z")
Additional Info : Accessing [https://www.unrealengine.com/payment-methods](https://www.unrealengine.com/payment-methods), I have added two payment methods both via PayPal and with same PayPal account. I can switch between both the payment methods to set any of the one as default payment method by clicking on ‘Set as Default’ but ‘Delete Payment Method’ option is not working. I tried to delete both the payment method but nothing happened both the payment methods are still present in my account. ---
**Author:** ![anonymous\_user\_2f116e5b](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_2f116e5b](https://forums.unrealengine.com/u/anonymous_user_2f116e5b)\ **Post date:** [October 3, 2014, 5:44am UTC](https://forums.unrealengine.com/t/unable-to-purchase-content-from-marketplace/295079/6 "2014-10-03T05:44:23Z")
Operating System : Windows 7 ---
**Author:** ![anonymous\_user\_2f116e5b](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_2f116e5b](https://forums.unrealengine.com/u/anonymous_user_2f116e5b)\ **Post date:** [October 6, 2014, 10:25am UTC](https://forums.unrealengine.com/t/unable-to-purchase-content-from-marketplace/295079/7 "2014-10-06T10:25:37Z")
Hi TJ any idea when can i expect this issue to be solved. I am completely stuck with my tasks. ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [October 6, 2014, 1:18pm UTC](https://forums.unrealengine.com/t/unable-to-purchase-content-from-marketplace/295079/8 "2014-10-06T13:18:37Z")
Hi , I’m sorry for the delay. I will send a followup email to our Launcher team to help expedite the process. ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [October 7, 2014, 1:59pm UTC](https://forums.unrealengine.com/t/unable-to-purchase-content-from-marketplace/295079/9 "2014-10-07T13:59:08Z")
Hi , I just wanted to let you know that we are still looking into your issue. If there is anything that has changed on your end, please post here to let us know. ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [October 7, 2014, 6:50pm UTC](https://forums.unrealengine.com/t/unable-to-purchase-content-from-marketplace/295079/10 "2014-10-07T18:50:48Z")
Hi , I checked with our Accounts & Billing team and you are an active subscriber. We saw the declined Pay Pal transactions, but everything looks fine on our end. Try setting up a new Billing Agreement with Pay Pal. ---
**Author:** ![anonymous\_user\_2f116e5b](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_2f116e5b](https://forums.unrealengine.com/u/anonymous_user_2f116e5b)\ **Post date:** [October 9, 2014, 4:41am UTC](https://forums.unrealengine.com/t/unable-to-purchase-content-from-marketplace/295079/11 "2014-10-09T04:41:33Z")
Hi TJ, Sorry for late reply, thanks for looking into the issue. I will try setting up a new billing agreement with PayPal as you suggested 🙂