# Unable to Install UE or TM - Looping Install **URL:** \ **Category:** Getting Started & Setup\ **Tags:** infinite-loop, unreal-engine, Installation, question\ **Created:** [April 17, 2021, 12:57pm UTC](https://forums.unrealengine.com/t/unable-to-install-ue-or-tm-looping-install/482063 "2021-04-17T12:57:24Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![willblackburn83](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/willblackburn83/32/1070921_2.png) [@willblackburn83](https://forums.unrealengine.com/u/willblackburn83)\ **Post date:** [April 17, 2021, 12:57pm UTC](https://forums.unrealengine.com/t/unable-to-install-ue-or-tm-looping-install/482063/1 "2021-04-17T12:57:24Z")
Hi Would really appreciate some help if someone can as i am out of ideas. I am unable to install Twin Motion or Unreal Engine from the Epic Launcher on my Windows 7 64bit machine (64GB ram / Nvidia GTX970). It starts installing and at around the 80pc mark shoots up to 100pc - Then it ‘verifies/cleans up’ before deleting the installation and starting again from 0pc. I had UE4 running fine on my machine last year but had to uninstall it and Launcher due to the .dll error (mentioned below) Things i have tried - - I don’t have any antiVirus software running - Have used Revo Uninstaller to do a clean reinstall / Deleted registry entries etc - i still get missing’’ api-ms-win-downlevel-kernel32-l2-1-0.dll ’ error on a new install although fix it by copying over .dll file from Windows/System files. - Have tried installing Epic Launcher on both my C drive and another one but both loop the install (both drives are NTFS) - Have allowed Epic Launcher through the Firewall - Have tried installing as Admin - Have more than enough storage for the installs. I downloaded the Delores - Thimbleweed game as a test because it’s only 50mb and it installed fine (except wouldn’t work on Win7) Really not sure what else i can try. Any help would be much appreciated. Desperate to get working with Twin Motion and Meta Human. Many Thanks Will