Unable to download new materials. Quixel bridge wants me to subscribe?
same, and idk what to do, i try completely uninstalling / reinstalling, i deleted so many files, but it wants me to subscribe and even if i click yes ok it just sends me to Fab. when i first login to quixel bridge, i get a notification telling me i need to update quixel through the launcher, except there is no update waiting there, and everything is updated
Hey there @ZMMarch and @Debakazol! Welcome to the community! Did you claim the assets originally? When you sign in with your Epic account on the website, does the license say Unreal Unlimited?
okay so, it tells me there’s an update, but there’s no update actually
then it tells me i’m eligible for the free megascan, and i’m like okay great, thank you
but actually
Did this correct the license for the account successfully?
hey, thanks for replying,
no it hasn’t, i can’t use the quixel bridge at all
i understand now that i can only use what i claimed while it was free, but even the stuff that i claimed for free i can’t use from bridge, and is there no filtering option? to show only what i have maybe?
i claimed some assets through fab, can’t i find them through bridge and drag them instead of having to place them in folders and stuff?
I’d first double check you’re signed in, as it seems not to be taking immediately. After that, those that you had previously acquired should be under the Acquired tab here:
Is that tab visible? If not, do you have any custom metahumans visible?
So i want to note that i started using UE and made my account less than a week ago
so there’s no way i’m not using the correct account since i only have the one
i have read that with the new update quixel bridge changed so i’m not sure if the problem is from my end or from new design
first picture below shows me in quixel bridge, i log in my account, i click get started
2nd Image below:
You can see on the left, i have no " acquired " tab ( will talk more of this in pictures 3-4-5 )
the subscribe button is well, still a subscribe button, for almost everything, except meta humans ( see image 5 )
and top right, i’m logged in, same account i created for everything epic games / unreal / fab /
Image 3 Below shows i saved to my library Stakes and Wedges Pack - also downloaded it
Image 4 Below shows the same pack, in quixel bridge, subscribe gated
! Maybe Probably Important !
After writing all of this i checked again and after clicking on " MetaHumans " i am now able to see and download those, but only those, everything else remains subscribe gated
i also tried to click on all other things to try to " unlock " Acquired like i " Unlocked " metahumans, but it didn’t work
Is Quixel Bridge just not usable like that for new users anymore? or is the problem from my end?
Any idea?
Thanks
Hello @Debakazol,
The Megascans library on Quixel is separate from the Megascans library on Fab.com.
The assets you saved in your library on Fab will only be available on Fab.
Regarding the activation of the Quixel subscription, please send us a message via this support form. We will investigate and guide you accordingly.
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Ahhh that makes more sense, I was running under the assumption you had claimed the free assets (the entire library) before they were no longer free. As Waqas mentioned, Fab and Quixel have fully diverged library wise. If the asset exists on Fab, you will have to claim it there and use that plugin respectively. The Quixel application is (eventually) being sunset as it’s features added to Fab, so for now it’s still active but mostly as a mechanism to distribute Metahumans (before 5.6*) and handle the legacy assets that haven’t made the transfer.
Oh, that’s terrible, why make access so much more difficult?
thanks for the answer tho, i appreciate it
It’s not meant to be difficult, it’s more so that this service was planned to be shut down already at the end of 2025, however since Fab doesn’t have all the features of Quixel quite yet, it remains available for the assets that haven’t made the leap over to fab, Metahumans (before 5.6), and all the legacy assets that were claimed during the entire library being free period.