Unable to complete my UEFN payout account

General Issues and Bug Reporting
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1

I’m trying to setup my island creator account but have been stuck on the complete your payout account screen for 4 weeks now. It says i’ve submitted my tax interview info to Epic and that the company, Tax Identity, is validating the tax profile and that this normally takes a few hours. I’m in the US and not a minor so i don’t think there is any reason this should take extra time but here we are a month later…

I’ve contacted Epic support several times but they just either referred me to their standard docs which do not cover this issue or tell me to wait another week. Anyone else run into this? Any suggestions?

2

@Digger99 Thank you for your report! Can you please re-post using the “New Issue” option on the Issues and Bug Reporting forums ? Posts with this feature are connected directly into our development team so we can quickly get to them!

For more information, such as how to get the reference ID, please check out the article here: Using the Creative and UEFN Bug Reporting Form

3

I’m seeing the same thing so something must be going on with the third party service.

4

Thanks PurpleElephant55. I followed the directions you listed and submitted a report a few days ago, but still haven’t gotten any response.

5

@Digger99 any luck?

from other forums it sounds like others are getting approved instantly. not sure what’s going on with this.

6

I read somewhere that you need to use a separate email when filing as an LCC than the one on the epic account.
If you search the forums for a topic you can find more info if needed.

7

I filed as an individual so it should have been instant!

8

Oh wow, that’s unfortunate. I have been delaying filing I really need to start my LLC process or just file independently I don’t wanna put it off till the last minute but the bug fixing from edit to private has been overwhelming.

Seeing this now I feel like I should file now.

9

Give it a try and let us know how it goes!