# UEFN stuck on loading Meta Human plugin and sometimes crash **URL:** \ **Category:** Issues and Bug Reporting\ **Tags:** fortnite-creative, unreal-editor-for-fortnite, crash, editor, fortnite\ **Created:** [March 26, 2024, 12:21pm UTC](https://forums.unrealengine.com/t/uefn-stuck-on-loading-meta-human-plugin-and-sometimes-crash/1772929 "2024-03-26T12:21:01Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![SENATOR\_Z](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@SENATOR\_Z](https://forums.unrealengine.com/u/SENATOR_Z)\ **Post date:** [March 26, 2024, 12:21pm UTC](https://forums.unrealengine.com/t/uefn-stuck-on-loading-meta-human-plugin-and-sometimes-crash/1772929/1 "2024-03-26T12:21:01Z")
### Please select what you are reporting on: Unreal Editor for Fortnite ### What Type of Bug are you experiencing? Other ### Summary UEFN is stuck loading Meta Human plugin and sometimes just crash with multiple reasons every time.. very weird situation cuz it just keeps giving new crash reports or just doesn’t crash and get stuck or crashes and give no crash reports at all! I write some of the crash reports I got every time this crash happens: Unhandled Exception: EXCEPTION\_ACCESS\_VIOLATION reading address 0xffffffffffffffff Unhandled Exception: EXCEPTION\_ACCESS\_VIOLATION writing address 0x0000000000000030 Unhandled Exception: EXCEPTION\_ACCESS\_VIOLATION writing address 0x0000000000000000 Unhandled Exception: EXCEPTION\_ACCESS\_VIOLATION reading address 0x00000b5b14000480 Unhandled Exception: EXCEPTION\_ACCESS\_VIOLATION reading address 0x000008bbfefe38c0 (when this one happened it crashes but it was still loading and was stuck at 73%) here is where it always crash or freeze and gave all the errors above: ![Screenshot 2024-03-26 153356](https://d3kjluh73b9h9o.cloudfront.net/original/4X/9/c/d/9cd153c0e79342e7c5dc6d9ea3127602e15f0087.png) ### Steps to Reproduce Open UEFN ### Expected Result UEFN opens up ### Observed Result Crash happens or it just gets stuck ### Platform(s) Windows ---
**Author:** ![SENATOR\_Z](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@SENATOR\_Z](https://forums.unrealengine.com/u/SENATOR_Z)\ **Post date:** [March 26, 2024, 4:15pm UTC](https://forums.unrealengine.com/t/uefn-stuck-on-loading-meta-human-plugin-and-sometimes-crash/1772929/2 "2024-03-26T16:15:40Z")
I just got this error as well among the other ones I mentioned in post: ```auto LoginId:278e729d4bdc0c8b9c833cabb6d53d67 EpicAccountId:5e91f95f382a4b1f8f2f468e28aed48a Fatal error: [File:D:\build\++Fortnite\Sync\Engine\Source\Runtime\Core\Private\GenericPlatform\GenericPlatformMemory.cpp] [Line: 253] Ran out of memory allocating 100 (0.0 MiB) bytes with alignment 3731062704. Last error msg: The operation completed successfully.. UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping UnrealEditorFortnite_Win64_Shipping kernel32 ntdll ``` ---
**Author:** ![SENATOR\_Z](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@SENATOR\_Z](https://forums.unrealengine.com/u/SENATOR_Z)\ **Post date:** [March 28, 2024, 1:25pm UTC](https://forums.unrealengine.com/t/uefn-stuck-on-loading-meta-human-plugin-and-sometimes-crash/1772929/3 "2024-03-28T13:25:45Z")
Can someone help with this? I tried updating my BIOS and drivers and everything I deleted the whole app and reinstalled nothing works it still crash or just get stuck at 73% ---
**Author:** ![Astral5532](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Astral5532](https://forums.unrealengine.com/u/Astral5532)\ **Post date:** [August 13, 2024, 12:20am UTC](https://forums.unrealengine.com/t/uefn-stuck-on-loading-meta-human-plugin-and-sometimes-crash/1772929/4 "2024-08-13T00:20:50Z")
did you manage to fix this? i got this issue rn ---
**Author:** ![Jimbohalo10](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/jimbohalo10/32/961440_2.png) [@Jimbohalo10](https://forums.unrealengine.com/u/Jimbohalo10)\ **Post date:** [August 13, 2024, 12:44am UTC](https://forums.unrealengine.com/t/uefn-stuck-on-loading-meta-human-plugin-and-sometimes-crash/1772929/5 "2024-08-13T00:44:58Z")
hi @Astral5532 , @Astral5532 . ran out of memory possibly add pagefile for virtually extra memory [how to add more pagefile memory](https://forums.unrealengine.com/t/luoshuang-s-gpulightmass-unreal-engine-5-4-3-patch/1905932/12) ---
**Author:** ![Astral5532](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Astral5532](https://forums.unrealengine.com/u/Astral5532)\ **Post date:** [August 13, 2024, 12:47pm UTC](https://forums.unrealengine.com/t/uefn-stuck-on-loading-meta-human-plugin-and-sometimes-crash/1772929/6 "2024-08-13T12:47:51Z")
I tried this, didnt seem to work for me… @Jimbohalo10 ---
**Author:** ![Jimbohalo10](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/jimbohalo10/32/961440_2.png) [@Jimbohalo10](https://forums.unrealengine.com/u/Jimbohalo10)\ **Post date:** [August 14, 2024, 6:51am UTC](https://forums.unrealengine.com/t/uefn-stuck-on-loading-meta-human-plugin-and-sometimes-crash/1772929/7 "2024-08-14T06:51:29Z")
hi @Astral5532 , Looks like your UEFN installation is corrupted you need to “Verify” as shown in [Verify UEFN](https://forums.unrealengine.com/t/urc-exe-and-urc-dll-get-flagged-as-malware-from-microsoft-defender/1802519/5) Then follow the Metahuman video, which is of course different to UE5 MetaHuman video Create a new NPC character. If this works try importing your Methhuman character at low Resoloution ---
**Author:** ![Malikinstinct](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Malikinstinct](https://forums.unrealengine.com/u/Malikinstinct)\ **Post date:** [August 22, 2024, 5:08pm UTC](https://forums.unrealengine.com/t/uefn-stuck-on-loading-meta-human-plugin-and-sometimes-crash/1772929/8 "2024-08-22T17:08:17Z")
I have exactly the same problem it’s been 7 days and I even reset my pc format the disks followed all the tutorials possible send messages to epic game and unreal support, and it still doesn’t work, if you can find it solution please help me or come to discord: malik6649 ---
**Author:** ![Malikinstinct](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Malikinstinct](https://forums.unrealengine.com/u/Malikinstinct)\ **Post date:** [August 25, 2024, 12:09pm UTC](https://forums.unrealengine.com/t/uefn-stuck-on-loading-meta-human-plugin-and-sometimes-crash/1772929/9 "2024-08-25T12:09:37Z")
I just cleared the cache and updated my bios and everything works now