UEFN persistence being wiped from games

Summary

Player persistence data across many platforms and games are currently being wiped. Dozens of players are reporting across all platforms.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Other

Steps to Reproduce

Hop into a game with save data, play said game then leave and come back. Your data will be lost. This is happening with older save data as well. Already established games are having players lose data as well.

Expected Result

Your date should save, not be wiped.

Observed Result

Players have lost previous data

Platform(s)

all

Island Code

6155-1398-4059

Hey @Flak can we get a post on Twitter so our players can quit coming for our throats?

Edit: Post was made, thank you!

Edit Edit: Disregard, nothing has been actually posted about the save issues…

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Please. We are getting hundreds of reports :sob:

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Got same couple of feedbacks, player data dosnt safe.

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So far in all the grind maps I play, it isn’t a full wipe, but rather it just stopped saving and players are not seeing any progress from that point save. Here is a clip to show just in case.

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I believe it is due to people joining a new lobby with someone in their party.

All of my reports have been people leaving to join their friends.

Been able to reproduce by someone.

  1. Do something involving persistence (in this case got a win)
  2. Leave to the lobby
  3. Join back with people in your party
  4. Data does not save

Here is an image before joining a new lobby then after:


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No I tested it on private as well and then when I did an island that didn’t have players and public it did not save any new progress

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Nevermind then. I couldnt reproduce it on my own

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was hoping they would have said something

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Hey all - if you’ve been able to repro this persistence wipe, could you DM me your account ID and the affected island?

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We’re investigating, will share an update here as soon as possible. Thank you all for the patience!

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Do you still need more account ID’s and island codes?

Having this problem as well.

This is the second time in just a few weeks that it has happened and it always results in players being frustrated (as they should be) but with us creators receiving that backlash even though we have no control over it. For creators building communities, it causes players to lose trust in us (and our games) as developers.

It would be much appreciated if Epic would post about it on Twitter, and even better, find a solution to stop this from happening all together! :grinning_face:

No, good now, thanks!

Hey everyone,

Any users that were reporting persistence issues starting today, please have them check again to verify that their data is present. Note - any sessions that are still ongoing from before we released the fix will still have this issue, so it is recommended that they reboot Fortnite and check in a private session to ensure they are in a session with the change present.

Thank you!

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FORT-929247 is ‘Closed’ as ‘Fixed’. The issue will be addressed in 36.10.