# UE5.0.2 unable to launch. A message appears "Plugin 'OnlineSubsystemUtils' failed to load... **URL:** \ **Category:** Debugging, Optimization, & Profiling\ **Tags:** Debugging, unreal-engine, UE5-0, question\ **Created:** [June 18, 2022, 3:06am UTC](https://forums.unrealengine.com/t/ue5-0-2-unable-to-launch-a-message-appears-plugin-onlinesubsystemutils-failed-to-load/584506 "2022-06-18T03:06:16Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![L1z4rD89](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/l1z4rd89/32/1194537_2.png) [@L1z4rD89](https://forums.unrealengine.com/u/L1z4rD89)\ **Post date:** [June 18, 2022, 12:31pm UTC](https://forums.unrealengine.com/t/ue5-0-2-unable-to-launch-a-message-appears-plugin-onlinesubsystemutils-failed-to-load/584506/2 "2022-06-18T12:31:27Z")
> [@Plugin 'X' failed to load because module 'X' could not be loaded launch error](https://forums.unrealengine.com/t/plugin-x-failed-to-load-because-module-x-could-not-be-loaded-launch-error/492180/4): > > I had the same issue. I figured it out that the problem lies in that I have a Windows N version which doesn’t have media features. By installing Windows media feature pack: [Media Feature Pack list for Windows N editions](https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a) the problem was solved for me and I was able to launch the engine. Maybe this is a solution for you 🙂 --- _[View the full topic](https://forums.unrealengine.com/t/ue5-0-2-unable-to-launch-a-message-appears-plugin-onlinesubsystemutils-failed-to-load/584506)._