# UE5.0.2 unable to launch. A message appears "Plugin 'OnlineSubsystemUtils' failed to load... 

**URL:** <https://forums.unrealengine.com/t/ue5-0-2-unable-to-launch-a-message-appears-plugin-onlinesubsystemutils-failed-to-load/584506>\
**Category:** Debugging, Optimization, & Profiling\
**Tags:** Debugging, unreal-engine, UE5-0, question\
**Created:** [June 18, 2022, 3:06am UTC](https://forums.unrealengine.com/t/ue5-0-2-unable-to-launch-a-message-appears-plugin-onlinesubsystemutils-failed-to-load/584506 "2022-06-18T03:06:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Andre\_Jorge\_3D](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Andre\_Jorge\_3D](https://forums.unrealengine.com/u/Andre_Jorge_3D)\
**Post date:** [June 18, 2022, 3:06am UTC](https://forums.unrealengine.com/t/ue5-0-2-unable-to-launch-a-message-appears-plugin-onlinesubsystemutils-failed-to-load/584506/1 "2022-06-18T03:06:16Z")

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I just formatted my computer and installed Windows 11 to start messing around with MetaHumans with a clean slate.  
I installed the Epic Games launcher and Unreal Engine (version 5.0.2) and after that, UE5 is unable to launch. A message appears “Plugin ‘OnlineSubsystemUtils’ failed to load because module ‘OnlineSubsystemUtils’ could not be loaded. There may be an operating system error or the module may be an operating system error or the module may not be properly set up.”

I don’t know if it is a bug from epic, if it is a lack of drivers on my computer, or if it may be from windows 11.

Note: After posting I noticed it happens with other versions as well.

Please help!

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**Author:** ![L1z4rD89](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/l1z4rd89/32/1194537_2.png) [@L1z4rD89](https://forums.unrealengine.com/u/L1z4rD89)\
**Post date:** [June 18, 2022, 12:31pm UTC](https://forums.unrealengine.com/t/ue5-0-2-unable-to-launch-a-message-appears-plugin-onlinesubsystemutils-failed-to-load/584506/2 "2022-06-18T12:31:27Z")

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> [@Plugin 'X' failed to load because module 'X' could not be loaded launch error](https://forums.unrealengine.com/t/plugin-x-failed-to-load-because-module-x-could-not-be-loaded-launch-error/492180/4):
>
> I had the same issue. I figured it out that the problem lies in that I have a Windows N version which doesn’t have media features. By installing Windows media feature pack: [Media Feature Pack list for Windows N editions](https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a) the problem was solved for me and I was able to launch the engine.

Maybe this is a solution for you 🙂

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**Author:** ![Andre\_Jorge\_3D](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Andre\_Jorge\_3D](https://forums.unrealengine.com/u/Andre_Jorge_3D)\
**Post date:** [June 18, 2022, 2:07pm UTC](https://forums.unrealengine.com/t/ue5-0-2-unable-to-launch-a-message-appears-plugin-onlinesubsystemutils-failed-to-load/584506/3 "2022-06-18T14:07:05Z")

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Thank you, I don’t know if it was exactly the same issue but I was able to resolve it by installing windows optional features, specifically: Graphics Tools; Media Feature Pack; Simple Network Management Protocol (SNMP).

I don’t know exactly which one resolved my issue but I would bet on the later.

Thank you!!