# UE4 Stalls on Updating Engine **URL:** \ **Category:** Getting Started & Setup\ **Tags:** unreal-engine, Installation, question\ **Created:** [December 16, 2014, 2:31am UTC](https://forums.unrealengine.com/t/ue4-stalls-on-updating-engine/301714 "2014-12-16T02:31:06Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Collingwood\_College](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Collingwood\_College](https://forums.unrealengine.com/u/Collingwood_College)\ **Post date:** [December 16, 2014, 2:31am UTC](https://forums.unrealengine.com/t/ue4-stalls-on-updating-engine/301714/1 "2014-12-16T02:31:06Z")
Hi, This question has been mentioned before in these threads and I’ve tried some of solutions in this answer hub to no avail. We are trying to install UE4 for my school for next year to be used on 13 machines. When trying to update the UE4 engine, it stalls on a Please Wait message. Tried altering defaultengine.ini files. Here is the log file for you to look at. Any suggestions. We are trying to download with a proxy.link text ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [December 16, 2014, 6:52pm UTC](https://forums.unrealengine.com/t/ue4-stalls-on-updating-engine/301714/2 "2014-12-16T18:52:54Z")
Hi Collingwood College. Being behind a proxy can definitely cause this issue. You will need to add an exception for the Unreal Engine. Your IT Dept should be able to do this for you. > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... Once this is done, if you are still experiencing the issue please let us know and we can continue troubleshooting. Thanks, TJ ---
**Author:** ![Collingwood\_College](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Collingwood\_College](https://forums.unrealengine.com/u/Collingwood_College)\ **Post date:** [December 17, 2014, 12:24am UTC](https://forums.unrealengine.com/t/ue4-stalls-on-updating-engine/301714/3 "2014-12-17T00:24:32Z")
I am part of the IT department here. Should the proxy exception be .epicgames.com or [epicgames.com](http://epicgames.com)? I’ve tried both of those and it still stalls on Updating unreal engine launcher - checking for update and please wait. ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [December 17, 2014, 2:29pm UTC](https://forums.unrealengine.com/t/ue4-stalls-on-updating-engine/301714/4 "2014-12-17T14:29:27Z")
It should just be [epicgames.com](http://epicgames.com) but I will check with our Portal team to be sure. We’ll post back asap. ---
**Author:** ![\_Epic\_Maximusdb3\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_Epic\_Maximusdb3\_1](https://forums.unrealengine.com/u/_Epic_Maximusdb3_1)\ **Post date:** [December 17, 2014, 2:57pm UTC](https://forums.unrealengine.com/t/ue4-stalls-on-updating-engine/301714/5 "2014-12-17T14:57:21Z")
Hi Collingwood, Try [download.epicgames.com](http://download.epicgames.com) and see if that fixes your issue. -Max B. ---
**Author:** ![Collingwood\_College](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Collingwood\_College](https://forums.unrealengine.com/u/Collingwood_College)\ **Post date:** [December 17, 2014, 11:12pm UTC](https://forums.unrealengine.com/t/ue4-stalls-on-updating-engine/301714/6 "2014-12-17T23:12:01Z")
That domain produces a 404 error. I’ve tried [epicgames.com](http://epicgames.com) and still it stalls. Do I have to open a port on the firewall to enable a new rule for traffic coming in from your servers? ---
**Author:** ![\_Epic\_Maximusdb3\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_Epic\_Maximusdb3\_1](https://forums.unrealengine.com/u/_Epic_Maximusdb3_1)\ **Post date:** [December 18, 2014, 7:40pm UTC](https://forums.unrealengine.com/t/ue4-stalls-on-updating-engine/301714/7 "2014-12-18T19:40:31Z")
I don’t think you’ll need to open a port but I will talk with the developers and try and get some information on your issue. -Max B. ---
**Author:** ![Y3urch](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Y3urch](https://forums.unrealengine.com/u/Y3urch)\ **Post date:** [December 19, 2014, 10:10am UTC](https://forums.unrealengine.com/t/ue4-stalls-on-updating-engine/301714/8 "2014-12-19T10:10:37Z")
Don’t worry about the 404 error on [download.epicgames.com](http://download.epicgames.com) … in fact that’s good news, as it means you’re connecting to the website successfully. We just don’t have a web page that’s served at the root of that domain, so it gives you a not found error which is expected. Can you confirm that you’re closing the launcher before getting your log file … what you’ve sent us seems to be incomplete, indicating that the launcher could still be running. ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [December 29, 2014, 6:40pm UTC](https://forums.unrealengine.com/t/ue4-stalls-on-updating-engine/301714/9 "2014-12-29T18:40:39Z")
Hi Collingwood, We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please respond to Yeurch above and we will continue troubleshooting the issue. Cheers, TJ