# UE4 Crashes on Project Viewer **URL:** \ **Category:** Platform & Builds\ **Tags:** startup, not-working, broken, unreal-engine, crash, UE4, question\ **Created:** [March 3, 2015, 10:25pm UTC](https://forums.unrealengine.com/t/ue4-crashes-on-project-viewer/309019 "2015-03-03T22:25:49Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Udotno](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Udotno](https://forums.unrealengine.com/u/Udotno)\ **Post date:** [March 3, 2015, 10:25pm UTC](https://forums.unrealengine.com/t/ue4-crashes-on-project-viewer/309019/1 "2015-03-03T22:25:49Z")
So anytime I launch UE4, it loads up, goes to the project viewer, and crashes ☹ MachineId:6E12BC3A43EB76CE6D018FA8A7DF2991 EpicAccountId:ff28842f9cd24e4994eadfb2ae60f89e Access violation - code c0000005 (first/second chance not available) igd10umd64 + 1041702 bytes igd10umd64 + 1148337 bytes igd10umd64 + 1151488 bytes igd10umd64 + 1055389 bytes igd10umd64 + 1033880 bytes igd10umd64 + 101632 bytes igd10umd64 + 33878 bytes igd10umd64 + 183661 bytes igd10umd64 + 193104 bytes igd10umd64 + 64868 bytes igd10umd64 + 63454 bytes igd10umd64 + 216277 bytes igd10umd64 + 83029 bytes igd10umd64 + 91348 bytes igd10umd64 + 94886 bytes igd10umd64 + 75171 bytes igd10umd64 + 18675 bytes d3d11 + 525355 bytes d3d11 + 524098 bytes d3d11 + 274562 bytes d3d11 + 228988 bytes d3d11 + 134266 bytes d3d11 + 412309 bytes d3d11 + 412235 bytes d3d11 + 408666 bytes d3d11 + 372803 bytes d3d11 + 134958 bytes d3d11 + 458172 bytes d3d11 + 457093 bytes d3d11 + 455269 bytes d3d11 + 167628 bytes d3d11 + 166728 bytes UE4Editor\_D3D11RHI!SafeCreateTexture2D() + 24 bytes [d:\buildfarm\buildmachine\_++depot+ue4-releases+4.7\engine\source\runtime\windows\d3d11rhi\private\d3d11texture.cpp:433] UE4Editor\_D3D11RHI!FD3D11DynamicRHI::RHIAsyncCreateTexture2D() + 994 bytes [d:\buildfarm\buildmachine\_++depot+ue4-releases+4.7\engine\source\runtime\windows\d3d11rhi\private\d3d11texture.cpp:1051] UE4Editor\_RHI!AsyncCreateTexture2D\_Internal() + 178 bytes [d:\buildfarm\buildmachine\_++depot+ue4-releases+4.7\engine\source\runtime\rhi\public\rhimethods.h:862] UE4Editor\_RHI!FRHICommandListImmediate::AsyncCreateTexture2D() + 870 bytes [d:\buildfarm\buildmachine\_++depot+ue4-releases+4.7\engine\source\runtime\rhi\public\rhimethods.h:862] UE4Editor\_Engine!RHIAsyncCreateTexture2D() + 94 bytes [d:\buildfarm\buildmachine\_++depot+ue4-releases+4.7\engine\source\runtime\rhi\public\rhimethods.h:862] UE4Editor\_Engine!FCreateTextureTask::DoWork() + 84 bytes [d:\buildfarm\buildmachine\_++depot+ue4-releases+4.7\engine\source\runtime\engine\private\texture2d.cpp:1915] UE4Editor\_Engine!FAsyncTask::DoThreadedWork() + 18 bytes [d:\buildfarm\buildmachine\_++depot+ue4-releases+4.7\engine\source\runtime\core\public\async\asyncwork.h:317] UE4Editor\_Core!FQueuedThread::Run() + 123 bytes [d:\buildfarm\buildmachine\_++depot+ue4-releases+4.7\engine\source\runtime\core\private\hal\threadingbase.cpp:326] UE4Editor\_Core!FRunnableThreadWin::Run() + 102 bytes [d:\buildfarm\buildmachine\_++depot+ue4-releases+4.7\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:73] UE4Editor\_Core!FRunnableThreadWin::GuardedRun() + 93 bytes [d:\buildfarm\buildmachine\_++depot+ue4-releases+4.7\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:26] kernel32 + 88557 bytes ntdll + 181569 bytes That’s the crashlog. A fast answer would be appreciated! Thanks! ---
**Author:** ![anonymous\_user\_e6260697](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_e6260697](https://forums.unrealengine.com/u/anonymous_user_e6260697)\ **Post date:** [March 3, 2015, 11:33pm UTC](https://forums.unrealengine.com/t/ue4-crashes-on-project-viewer/309019/2 "2015-03-03T23:33:38Z")
Hello Udotno, I am looking into your issue and It seems that I may need some more information to be able to help. 1. are you launching UE4 from the launcher by double clicking on Epic Games Launcher and then selecting Launch from the Engine Versions section? or are you double clicking UE4Editor.exe from the install location? 2. What version of the engine are you using? I also am including a link to a web page that has detailed instructions on troubleshooting launcher and installation related issues. If you are able please read through this page and follow all of the instructions listed. > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... If you are still experiencing the issues after that please attach the verbose logs and I will investigate the problem further. Also if there is any other information that you think might be helpful make sure to include it as well. Thanks, ---
**Author:** ![Udotno](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Udotno](https://forums.unrealengine.com/u/Udotno)\ **Post date:** [March 4, 2015, 2:43am UTC](https://forums.unrealengine.com/t/ue4-crashes-on-project-viewer/309019/3 "2015-03-04T02:43:34Z")
Thanks for replying so fast! Yes I am launching it from the Epic Games Launcher and I am using UE 4.7.1, the latest I believe. ---
**Author:** ![anonymous\_user\_e6260697](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_e6260697](https://forums.unrealengine.com/u/anonymous_user_e6260697)\ **Post date:** [March 4, 2015, 2:59pm UTC](https://forums.unrealengine.com/t/ue4-crashes-on-project-viewer/309019/4 "2015-03-04T14:59:24Z")
Hi Udotno, Thank you for sending that additional information. It will be very helpful if we end up needing to submit a bug report for your issue. The next step is to go to this link: > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... and follow the instructions under the following sections: 1.The Launcher fails to load, or crashes on load 2.None of the Above Helped - Getting Debug Logs These sections contain detailed instruction on how to gather and send the necessary files for us to submit the bug report. Once you have the files that are needed just zip them up using whatever utility you prefer (7zip is free and easily found with a quick google search) and attach the zipped file. Once I have the files I will put together a bug report, submit it to the devs, and give you a jira ticket number to help with tracking. Then when changes are made I will post a comment to keep you up to date and hopefully we can get this problem worked out for you.Also feel free to include any additional info that you think might help, can’t ever have to much info. Thanks, ---
**Author:** ![Udotno](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Udotno](https://forums.unrealengine.com/u/Udotno)\ **Post date:** [March 5, 2015, 8:54pm UTC](https://forums.unrealengine.com/t/ue4-crashes-on-project-viewer/309019/5 "2015-03-05T20:54:44Z")
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**Author:** ![anonymous\_user\_e6260697](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_e6260697](https://forums.unrealengine.com/u/anonymous_user_e6260697)\ **Post date:** [March 10, 2015, 5:42pm UTC](https://forums.unrealengine.com/t/ue4-crashes-on-project-viewer/309019/6 "2015-03-10T17:42:19Z")
Hi Udotno, I started assembling a bug report to submit to the developers regarding your bug, but it seems that the log that you uploaded is not the verbose log that is needed for a proper bug report. If you could please include the “Verbose” logs and also if possible it would also be very beneficial to include your dxdiag file as well. Instructions for downloading the “Verbose” logs (different from the logs that are generated normally): > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... under the section : **None of the Above Helped - Getting Debug Logs** Instructions for obtaining your dxdiag information can be found here: > **[Getting information about your system from dxdiag on Windows](https://www.faqforge.com/windows/getting-information-about-your-system-from-dxdiag-on-windows/)** > > DirectX Diagnostic tool dxdiag is a useful tool on Windows that gives you loads of information about your system, such as GPU, CPU and BIOS info. It is common that tech support asks you to attach your dxdiag report to support requests since it helps... Thanks,