# UE4 Crashes at Marketplace!

**URL:** <https://forums.unrealengine.com/t/ue4-crashes-at-marketplace/293903>\
**Category:** Getting Started & Setup\
**Tags:** launcher, unreal-engine, crash, question\
**Created:** [September 16, 2014, 11:55pm UTC](https://forums.unrealengine.com/t/ue4-crashes-at-marketplace/293903 "2014-09-16T23:55:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Jonkster\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Jonkster\_1](https://forums.unrealengine.com/u/Jonkster_1)\
**Post date:** [September 16, 2014, 11:55pm UTC](https://forums.unrealengine.com/t/ue4-crashes-at-marketplace/293903/1 "2014-09-16T23:55:08Z")

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Each time i open UE4 opening the Marketplace it crashes.

A Windows message pops up saying:

" **UnrealEngineLauncher has stopped working** – A problem caused the program to stop working correctly. Windows will close the program and notify you in a solution is available. "

Then the Unreal Crash report pops up  
reading: **You do not have any debugging symbols required to display the callstack for this crash.**

Help me out please!

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [September 17, 2014, 3:46pm UTC](https://forums.unrealengine.com/t/ue4-crashes-at-marketplace/293903/2 "2014-09-17T15:46:35Z")

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Hi Jonkster,

Please take a look through the troubleshooting steps in the link provided below.  
Afterwards, if you are still experiencing the issue, follow the steps at the bottom of the page and post your ‘Verbose Logs’. They will help us track down the issue.

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>
> After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from...

TJ

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [September 22, 2014, 1:28pm UTC](https://forums.unrealengine.com/t/ue4-crashes-at-marketplace/293903/3 "2014-09-22T13:28:53Z")

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Hi Jonkster,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, try the troubleshooting steps linked above. If the issue persists, please post your Verbose Logs.

Thanks, TJ