# UE still stuck on "Please wait..."

**URL:** <https://forums.unrealengine.com/t/ue-still-stuck-on-please-wait/323364>\
**Category:** Getting Started & Setup\
**Tags:** unreal-engine, question\
**Created:** [June 28, 2015, 10:25pm UTC](https://forums.unrealengine.com/t/ue-still-stuck-on-please-wait/323364 "2015-06-28T22:25:51Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![KrounNouns\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@KrounNouns\_1](https://forums.unrealengine.com/u/KrounNouns_1)\
**Post date:** [June 28, 2015, 10:25pm UTC](https://forums.unrealengine.com/t/ue-still-stuck-on-please-wait/323364/1 "2015-06-28T22:25:51Z")

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Hi. I installed the latest version of Epic Games Launcher and i click on Install UE 4.7.6. The problem is the UE downloading doesn’t start and the launcher is stuck for over 20 minutes.  
Here’s my dxdiag link text

…and this is my launcher logs  
link text

I hope in your help 🙂

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**Author:** ![anonymous\_user\_6e7b421a](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_6e7b421a](https://forums.unrealengine.com/u/anonymous_user_6e7b421a)\
**Post date:** [June 29, 2015, 6:16pm UTC](https://forums.unrealengine.com/t/ue-still-stuck-on-please-wait/323364/2 "2015-06-29T18:16:22Z")

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Hey KrounNouns,

Take a look at our Launcher Troubleshooting Guide below to find possible solutions to downloading issues related to the Launcher application.

**Launcher Troubleshooting Guide**

> **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)**
>
> After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from...

Let me know if the suggestions resolve your issue or if you need further help.

Thanks,

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<div class="post-metadata">

**Author:** ![KrounNouns\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@KrounNouns\_1](https://forums.unrealengine.com/u/KrounNouns_1)\
**Post date:** [June 29, 2015, 6:18pm UTC](https://forums.unrealengine.com/t/ue-still-stuck-on-please-wait/323364/3 "2015-06-29T18:18:45Z")

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Hey. Restart my modem fixed my problem. Thanks.