Twinmotion 2020.i

i did a new upgrade on my twinmotion 2019, but, when i started the software, he’s was just freeze, dont moved, dont did nothing, only way to me at this time is select “cntrl + alt + del”, i need help wiith this, i did a uninstall in twinmotion 2019, i thinked, maybe is a simple conflict with the new version, but, not was resolved. i did uninstall every software from epic games, and, install again, so, my project start again, but, hes continue with the sames bugs, freeze, and crash.