Can you run adb.exe from the command line to connect to your device?
It should be somewhere in your Android SDK. Worst case, use Voidtools-everything to find it. (adb is the low level device debugger/communicator tool that’s part of the Android SDK, and is useful for checking device connectivity, copying files in/out, etc, from the command line.)
adb devices should show your phone, and adb -s your-device-name logcat should show you the system logs from the device.
If this doesn’t work, then there might be some communication issue between your device and your host computer.