# The Unreal engine installer dont want to install Unreal Help! **URL:** \ **Category:** Platform & Builds\ **Tags:** error, unreal-engine, question\ **Created:** [July 3, 2014, 1:51pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315 "2014-07-03T13:51:30Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![CptObvious](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@CptObvious](https://forums.unrealengine.com/u/CptObvious)\ **Post date:** [July 3, 2014, 1:51pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/1 "2014-07-03T13:51:30Z")
Hi i have been struggling with this the past 3 hours, I subscribed and i downloaded the installer and everything runs fine if i click install version i think it start as 4.1.2 then it said please wait and nothing happens then the version went down to 4.0.2 and if i click install it dose the same and after that nothing happens if i relaunch the installer i start all over again. i found only 1 post with a similar issue but there was no fix. can you have any advice that i can try please… ---
**Author:** ![Professor\_3](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Professor\_3](https://forums.unrealengine.com/u/Professor_3)\ **Post date:** [July 3, 2014, 1:59pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/2 "2014-07-03T13:59:40Z")
Greetings CptObvious, Could I get a little more information from you to help us troubleshoot your issue? First, could you add the following lines to C:\Users\AppData\Local\UnrealEngineLauncher\Saved\Config\Windows [Core.Log] LogHttp=Log LogOnline=Verbose Once you have done so, please save this .ini file and then run the Launcher again. Reproduce the issue which you are experiencing, then close the Launcher and locate your most recent Launcher log in C:\Users\AppData\Local\UnrealEngineLauncher\Saved\Logs If you could post this log, along with your dxdiag information, we will start an investigation into why you are experiencing this issue. Thanks! ---
**Author:** ![CptObvious](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@CptObvious](https://forums.unrealengine.com/u/CptObvious)\ **Post date:** [July 3, 2014, 3:05pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/3 "2014-07-03T15:05:15Z")
![9546-x.png](https://d3kjluh73b9h9o.cloudfront.net/original/4X/f/c/c/fccad5dd85ca5309eae3132c99b6e7d2509f01dc.png) i think i did everything right but the log is 1 meg in size and on this post it only supports 500kb is there another way i could sent it to you, i also looked thru the code and there is alot of code that keeps copied but i will make a notepad with the main code in and post it here, you will se what i mean if you open it. [link text][2] thank you for the reply i appreciate it 🙂 ---
**Author:** ![Professor\_3](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Professor\_3](https://forums.unrealengine.com/u/Professor_3)\ **Post date:** [July 3, 2014, 3:07pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/4 "2014-07-03T15:07:18Z")
Is the log under 500kb if you zip it up? If so, can you zip the log and attach it here? ---
**Author:** ![CptObvious](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@CptObvious](https://forums.unrealengine.com/u/CptObvious)\ **Post date:** [July 3, 2014, 3:11pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/5 "2014-07-03T15:11:50Z")
link text Sorry i did not think about zipping it here it is ---
**Author:** ![Professor\_3](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Professor\_3](https://forums.unrealengine.com/u/Professor_3)\ **Post date:** [July 3, 2014, 3:37pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/6 "2014-07-03T15:37:59Z")
Thanks, that helps a great deal - it looks like you’re experiencing a timeout when you’re attempting to pull down the manifest for UE4. Could you edit the DefaultEngine.ini in c:\program files\unreal engine\launcher\engine\programs\noredist\unrealenginelauncher\config as follows: ``` [HTTP] HttpTimeout=1200 HttpConnectionTimeout=600 HttpReceiveTimeout=600 HttpSendTimeout=600 ``` After doing so, save the ini and reload the Launcher and see if the UE4 download begins eventually. Please let me know if this does not solve your issue and we can investigate further. ---
**Author:** ![CptObvious](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@CptObvious](https://forums.unrealengine.com/u/CptObvious)\ **Post date:** [July 3, 2014, 4:19pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/7 "2014-07-03T16:19:59Z")
the same is happening ☹ but just to make sure my directories is not in the default location in the c-drive but on my second drive i went there and change the settings and i can see it takes longer time to time out but still happens, could it be that its not installed in c drive and because i changed it to my D drive ill just to test it reinstall the installer to look what happens in the c-drive 🙂 ---
**Author:** ![Professor\_3](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Professor\_3](https://forums.unrealengine.com/u/Professor_3)\ **Post date:** [July 3, 2014, 4:26pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/8 "2014-07-03T16:26:27Z")
Please let us know if changing your install to the C: drive does fix this. If not, can you verify that you can access the UE4 manifest directly by going to [http://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/UE\_4.24.2.1-2101290+++depot+UE4-Releases+4.2-Windows.manifest](http://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/UE_4.24.2.1-2101290+++depot+UE4-Releases+4.2-Windows.manifest) in your browser? ---
**Author:** ![Reaper2k](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Reaper2k](https://forums.unrealengine.com/u/Reaper2k)\ **Post date:** [July 3, 2014, 4:30pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/9 "2014-07-03T16:30:56Z")
Same problem here. But also not installed on C-drive. ---
**Author:** ![CptObvious](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@CptObvious](https://forums.unrealengine.com/u/CptObvious)\ **Post date:** [July 3, 2014, 4:54pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/10 "2014-07-03T16:54:38Z")
if i open it in my browser its only a lot of code i see. not sure what i should see but it looks like alot of coding and the change to c: did not work ☹ ---
**Author:** ![Reaper2k](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Reaper2k](https://forums.unrealengine.com/u/Reaper2k)\ **Post date:** [July 3, 2014, 4:58pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/11 "2014-07-03T16:58:29Z")
Same here ^^ Is it maybe possilbe, that the Servers of Epicgames are not 100% working today? Because 2 times the same problem, in 2 hours? ---
**Author:** ![CptObvious](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@CptObvious](https://forums.unrealengine.com/u/CptObvious)\ **Post date:** [July 3, 2014, 5:03pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/12 "2014-07-03T17:03:20Z")
im sad to hear your also having this problem but im glad im not the only one. i see that it only runs on 64 bit windows and i have a 64 bit windows but i wonder if its possible that maybe some of my drivers are running 32 bit and that could be the problem i’m now going to work and im going to run it at work and see what happens on the work pc if it works there then i might thinking about Formatting ☹ that is if we do not get a solution ---
**Author:** ![Reaper2k](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Reaper2k](https://forums.unrealengine.com/u/Reaper2k)\ **Post date:** [July 3, 2014, 5:09pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/13 "2014-07-03T17:09:45Z")
Would be horrible if we must formatting. (at least in my case) ---
**Author:** ![CptObvious](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@CptObvious](https://forums.unrealengine.com/u/CptObvious)\ **Post date:** [July 3, 2014, 5:12pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/14 "2014-07-03T17:12:17Z")
i agree well i’m of to work and il let you know what happens there if it is our pc’s that might be the problem or what ---
**Author:** ![Professor\_3](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Professor\_3](https://forums.unrealengine.com/u/Professor_3)\ **Post date:** [July 3, 2014, 5:13pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/15 "2014-07-03T17:13:31Z")
Greetings Reaper2k, Could I get some additional information from you to verify that you’re seeing the same issue as the original poster? First, could you add the following lines to C:\Users\AppData\Local\UnrealEngineLauncher\Saved\Config\Windows [Core.Log] LogHttp=Log LogOnline=Verbose Once you have done so, please save this .ini file and then run the Launcher again. Reproduce the issue which you are experiencing, then close the Launcher and locate your most recent Launcher log in C:\Users\AppData\Local\UnrealEngineLauncher\Saved\Logs If you can zip this log up and post it here, this will allow me to verify that we’re only tracking one issue here, and not separate issues which have the same symptoms. ---
**Author:** ![Reaper2k](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Reaper2k](https://forums.unrealengine.com/u/Reaper2k)\ **Post date:** [July 3, 2014, 5:13pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/16 "2014-07-03T17:13:37Z")
yeah, see ya then =) ---
**Author:** ![Reaper2k](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Reaper2k](https://forums.unrealengine.com/u/Reaper2k)\ **Post date:** [July 3, 2014, 5:16pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/17 "2014-07-03T17:16:55Z")
ahm, i dont have a core.log file in this directory^^ ---
**Author:** ![Professor\_3](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Professor\_3](https://forums.unrealengine.com/u/Professor_3)\ **Post date:** [July 3, 2014, 5:22pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/18 "2014-07-03T17:22:39Z")
My apologies, it appears that my cut and paste failed me. These lines should be added to Engine.ini in C:\Users\AppData\Local\UnrealEngineLauncher\Saved\Config\Windows - [Core.Log] - LogHttp=Log - LogOnline=Verbose (without the bullet points) ---
**Author:** ![Professor\_3](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Professor\_3](https://forums.unrealengine.com/u/Professor_3)\ **Post date:** [July 3, 2014, 5:31pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/19 "2014-07-03T17:31:33Z")
Sorry to hear that, could we try increasing those numbers in the DefaultEngine.ini in c:\program files\unreal engine\launcher\engine\programs\noredist\unrealenginelauncher\config as follows? - [HTTP] - HttpTimeout=2400 - HttpConnectionTimeout=1200 - HttpReceiveTimeout=1200 - HttpSendTimeout=1200 Please run again after you have changed these numbers and see if the download ever starts. Also, is your connection generally slow? Are you able to download a small sample, such as Tappy Chicken, from the Marketplace without any issues? ---
**Author:** ![Reaper2k](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Reaper2k](https://forums.unrealengine.com/u/Reaper2k)\ **Post date:** [July 3, 2014, 5:32pm UTC](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315/20 "2014-07-03T17:32:40Z")
So, here it is:link text [Next page](https://forums.unrealengine.com/t/the-unreal-engine-installer-dont-want-to-install-unreal-help/287315.md?page=2)