So Epic **AGAIN **just deleted a critical / negativ marketplace review just because the seller demanded it, even though the problem I gave as reason in my review still exists and was NOT fixed…
**And **despite Unreal_Josh (Sr. Marketplace Manager) promising the last time that this will not be happening again and that there will be a better process in the future:
Yeah so much about that, because I did **not **get a detailled response and notes, and just like last time all I got was:
This is seriously unacceptable to make a promise like this and then you just delete another critical review without ANY due process - e.g. getting in contact with the author of the review to validate if the problem still exists on their end.
Because in my case it still does, nothing has changed. Yes I just downloaded the asset and tested it again to make sure.
All the marketplace seller had to do, just like the other seller last time, cite “technical inaccuracies” and Epic deletes it without any question at all.
I can only imagine how many critical marketplace reviews from other users have been deleted like that, and it seriously calls into questions the thrustworthyness of every single marketplace seller AND the whole marketplace in itself, if critical reviews don’t remain online.
There needs to be a major change in how the Epic marketplace team handles critical reviews, and I don’t think having the notion that marketplace reviews can’t be trusted is good for the (actually trustworthy) majority of the marketplace sellers either.
Furthermore, just deleting a review without actually involving the author of it is NOT a respectful thing to do. We customers take our time to write reviews, sometimes a lot of it, and our opinions matter. It’s an effort on the customers end to make the marketplace a better place.
Just deleting reviews like that speaks volumes about how little Epic actually thinks of the marketplace customers.