# The Launcher is unable to download content

**URL:** <https://forums.unrealengine.com/t/the-launcher-is-unable-to-download-content/307177>\
**Category:** Getting Started & Setup\
**Tags:** launcher, unreal-engine, question\
**Created:** [February 17, 2015, 4:03am UTC](https://forums.unrealengine.com/t/the-launcher-is-unable-to-download-content/307177 "2015-02-17T04:03:20Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![anonymous\_user\_5407eecf](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_5407eecf](https://forums.unrealengine.com/u/anonymous_user_5407eecf)\
**Post date:** [February 17, 2015, 4:03am UTC](https://forums.unrealengine.com/t/the-launcher-is-unable-to-download-content/307177/1 "2015-02-17T04:03:20Z")

</div>

![30191-스크린샷+2015-02-17+오후+1.07.51.png](https://d3kjluh73b9h9o.cloudfront.net/original/4X/6/e/4/6e4197109664e8ca80c90e6548ed7b7085af8802.png)

The Launcher is unable to download content.

I am using Mac OS X.

Thank you.

[link text][2]

---

<div class="post-metadata">

**Author:** ![anonymous\_user\_5407eecf](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_5407eecf](https://forums.unrealengine.com/u/anonymous_user_5407eecf)\
**Post date:** [February 17, 2015, 4:07am UTC](https://forums.unrealengine.com/t/the-launcher-is-unable-to-download-content/307177/2 "2015-02-17T04:07:10Z")

</div>

and can’t update Epic Games Launcher too.

![30179-스크린샷+2015-02-17+오후+1.06.03.png](https://d3kjluh73b9h9o.cloudfront.net/original/4X/7/b/1/7b15a15e3e1007ee031994d5845bf85a88e8a7ab.png)

---

<div class="post-metadata">

**Author:** ![anonymous\_user\_5407eecf](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_5407eecf](https://forums.unrealengine.com/u/anonymous_user_5407eecf)\
**Post date:** [February 17, 2015, 4:08am UTC](https://forums.unrealengine.com/t/the-launcher-is-unable-to-download-content/307177/3 "2015-02-17T04:08:45Z")

</div>

It’s screenshot about download content. just queued.

 ![30191-스크린샷+2015-02-17+오후+1.07.51.png](https://d3kjluh73b9h9o.cloudfront.net/original/4X/6/e/4/6e4197109664e8ca80c90e6548ed7b7085af8802.png)

---

<div class="post-metadata">

**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [February 17, 2015, 3:12pm UTC](https://forums.unrealengine.com/t/the-launcher-is-unable-to-download-content/307177/4 "2015-02-17T15:12:39Z")

</div>

Hi Donggi,

Try the troubleshooting steps in the ‘Launcher is Unable to Download Content’ section in the link below. If nothing works, please follow the 10 steps at the bottom and post your ‘Verbose Logs’.

> **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)**
>
> After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from...

---

<div class="post-metadata">

**Author:** ![anonymous\_user\_5407eecf](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_5407eecf](https://forums.unrealengine.com/u/anonymous_user_5407eecf)\
**Post date:** [February 18, 2015, 2:41am UTC](https://forums.unrealengine.com/t/the-launcher-is-unable-to-download-content/307177/5 "2015-02-18T02:41:04Z")

</div>

I attached log file already. [30178-epicgameslauncher.log.zip](https://forums.unrealengine.com/uploads/short-url/dUVzw4tp6wup0ki5GSxF1itNfej.zip) (520 KB)

---

<div class="post-metadata">

**Author:** ![\_Epic\_Maximusdb3\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_Epic\_Maximusdb3\_1](https://forums.unrealengine.com/u/_Epic_Maximusdb3_1)\
**Post date:** [February 23, 2015, 8:41pm UTC](https://forums.unrealengine.com/t/the-launcher-is-unable-to-download-content/307177/6 "2015-02-23T20:41:29Z")

</div>

Hi Donggi,

I took a look at the logs you provided and they, along with the screenshots, point to you not having write access to the shared folder along with all the folders within the shared folder. Once you grant write access to your computer user account, these problems should fix themselves.

-Max B.