Hey guys,
I don’t normally post here as I very rarely have any issues that I can’t find solutions to on google, but it seems that I have hit a roadblock and will required some input from this outstanding community.
I have updated to 4.24.1 and have started a small project and have come across the infamous D3D device being lost “Internal Error” issue.
bfc9d4d6d70599deec78e806769e6
EpicAccountId:d66ba0c22f4346f8be072dc9714a966b
Fatal error: [File:D:/Build/++UE4/Sync/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11Util.cpp] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR')
UE4Editor_D3D11RHI
UE4Editor_D3D11RHI
UE4Editor_D3D11RHI
UE4Editor_D3D11RHI
UE4Editor_D3D11RHI
UE4Editor_RHI
UE4Editor_RHI
UE4Editor_RHI
UE4Editor_RHI
UE4Editor_RHI
UE4Editor_SlateRHIRenderer
UE4Editor_SlateRHIRenderer
UE4Editor_SlateRHIRenderer
UE4Editor_Core
UE4Editor_Core
UE4Editor_RenderCore
UE4Editor_RenderCore
UE4Editor_Core
UE4Editor_Core
kernel32
ntdll
Last important lines of log file
[2019.12.30-02.52.52:283][621]LogSlate: InvalidateAllWidgets triggered. All widgets were invalidated
[2019.12.30-02.52.52:319][621]LogAudioMixer: Display: No commands were queued while flushing the source manager.
[2019.12.30-02.52.52:324][621]LogSlate: Updating window title bar state: overlay mode, drag disabled, window buttons hidden, title bar hidden
[2019.12.30-02.52.52:327][621]LogUObjectHash: Compacting FUObjectHashTables data took 2.93ms
[2019.12.30-02.52.52:454][622]LogPlayLevel: Display: Destroying online subsystem :Context_8
[2019.12.30-02.52.55:681][917]LogSlate: Window 'Message Log' being destroyed
[2019.12.30-02.52.55:687][917]LogSlate: Window 'Message Log' being destroyed
[2019.12.30-02.53.30:564][279]LogRHI: Error: SyncInterval 0
[2019.12.30-02.53.30:564][279]LogRHI: Error: SwapChainDesc.BufferDesc.Width 152
[2019.12.30-02.53.30:565][279]LogRHI: Error: SwapChainDesc.BufferDesc.Height 26
[2019.12.30-02.53.30:565][279]LogRHI: Error: SwapChainDesc.BufferDesc.RefreshRate.Numerator 0
[2019.12.30-02.53.30:565][279]LogRHI: Error: SwapChainDesc.BufferDesc.RefreshRate.Denominator 0
[2019.12.30-02.53.30:565][279]LogRHI: Error: SwapChainDesc.BufferDesc.Format 24
[2019.12.30-02.53.30:565][279]LogRHI: Error: SwapChainDesc.BufferDesc.ScanlineOrdering 0
[2019.12.30-02.53.30:565][279]LogRHI: Error: SwapChainDesc.BufferDesc.Scaling 0
[2019.12.30-02.53.30:565][279]LogRHI: Error: SwapChainDesc.SampleDesc.Count 1
[2019.12.30-02.53.30:565][279]LogRHI: Error: SwapChainDesc.SampleDesc.Quality 0
[2019.12.30-02.53.30:565][279]LogRHI: Error: SwapChainDesc.BufferUsage 48
[2019.12.30-02.53.30:565][279]LogRHI: Error: SwapChainDesc.BufferCount 2
[2019.12.30-02.53.30:565][279]LogRHI: Error: SwapChainDesc.OutputWindow 0000000001240832
[2019.12.30-02.53.30:565][279]LogRHI: Error: SwapChainDesc.Windowed true
[2019.12.30-02.53.30:565][279]LogRHI: Error: SwapChainDesc.SwapEffect 4
[2019.12.30-02.53.30:565][279]LogRHI: Error: SwapChainDesc.Flags 2050
[2019.12.30-02.53.30:565][279]LogD3D11RHI: Error: Result failed
at D:/Build/++UE4/Sync/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11Viewport.cpp:389
with error DXGI_ERROR_DEVICE_REMOVED DXGI_ERROR_DRIVER_INTERNAL_ERROR
[2019.12.30-02.53.30:565][279]LogD3D11RHI: [Aftermath] GDynamicRHI=000002F66F53C0C0, GDX11NVAfterMathEnabled=0, Result=0xFFFFFFFF, bDeviceActive=0
[2019.12.30-02.53.30:565][279]LogWindows: Windows GetLastError: The operation completed successfully. (0)
I have tried changing my Tdr Values in RegEdit(Was required for Substance Painter) as seen below:
I have also tried underclocking my gpu as mentioned in this answerhub topic: [Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG') - Pipeline & Plugins - Unreal Engine Forums][2]
I have also updated windows 10 and installed my latest graphics drivers as well.
Also, I have turned off “Real Time Thumbnails”
Thank you for your time,
Aaron