I’m trying to run the Epic Games Launcher to download and install UE4 on OSX, but after installing the app to my Applications folder, trying to run it only brings up the message “The application “Epic Games Launcher.app” can’t be opened.”
I’ve checked the log file locations and no logs are left.
The only thing I can think of that might matter is that I had an older version of the launcher that I checked out about 6 months ago, and hadn’t run it since then. I’d downloaded the latest version of the launcher from the UE website and just extracted it in there, where it didn’t run.
Please take a look at our Launcher Troubleshooting Guide and see if any of the information there can help you. If not, please follow the instructions towards the bottom for getting your dxdiag and Launcher logs. I’ve assigned a member of our staff to look into this for you, and they’ll let you know if they need anything else.
We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that I mentioned above. Then post back here with the requested info.