# Tax Identity Issue, W9 form is not being submitted, constantly gives an error. **URL:** \ **Category:** Issues and Bug Reporting\ **Tags:** unreal-editor-for-fortnite, fortnite\ **Created:** [February 7, 2024, 2:31pm UTC](https://forums.unrealengine.com/t/tax-identity-issue-w9-form-is-not-being-submitted-constantly-gives-an-error/1672165 "2024-02-07T14:31:10Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![fahadmoeen](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@fahadmoeen](https://forums.unrealengine.com/u/fahadmoeen)\ **Post date:** [February 7, 2024, 2:31pm UTC](https://forums.unrealengine.com/t/tax-identity-issue-w9-form-is-not-being-submitted-constantly-gives-an-error/1672165/1 "2024-02-07T14:31:10Z")
### Please select what you are reporting on: Creative ### What Type of Bug are you experiencing? Assets ### Summary I have filled out everything required in the tax interview, when i move forward with the everything towards the last step where i’m required to sign and submit W9, it gives the following error although everything has been entered correctly. Please review the certification statements above and ensure you have ticked all the checkboxes Please review / correct the following errors: Please make sure you have typed your legal name as the beneficial owner of the income The email address you entered must match the email address linked to the account that you used during the on boarding process. The “Submit” button will remain greyed out until the above error(s) have been corrected ### Steps to Reproduce . ### Expected Result . ### Observed Result . ### Platform(s) . ### Additional Notes . ---
**Author:** ![a\_storz276](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@a\_storz276](https://forums.unrealengine.com/u/a_storz276)\ **Post date:** [March 26, 2024, 3:09am UTC](https://forums.unrealengine.com/t/tax-identity-issue-w9-form-is-not-being-submitted-constantly-gives-an-error/1672165/2 "2024-03-26T03:09:48Z")
having the same problem did you every find a solution? ---
**Author:** ![P0PPYP3RF3C7.Y7](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@P0PPYP3RF3C7.Y7](https://forums.unrealengine.com/u/P0PPYP3RF3C7.Y7)\ **Post date:** [April 21, 2024, 10:45pm UTC](https://forums.unrealengine.com/t/tax-identity-issue-w9-form-is-not-being-submitted-constantly-gives-an-error/1672165/3 "2024-04-21T22:45:05Z")
I had this problem too, but I ended up realizing I needed to use the email that I used to make my epic games account, not sure if that helped any. ---
**Author:** ![Ariadnevenus](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/ariadnevenus/32/968775_2.png) [@Ariadnevenus](https://forums.unrealengine.com/u/Ariadnevenus)\ **Post date:** [August 18, 2024, 1:24pm UTC](https://forums.unrealengine.com/t/tax-identity-issue-w9-form-is-not-being-submitted-constantly-gives-an-error/1672165/4 "2024-08-18T13:24:11Z")
I have the same issue but all my info is correct ---
**Author:** ![Jimbohalo10](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/jimbohalo10/32/961440_2.png) [@Jimbohalo10](https://forums.unrealengine.com/u/Jimbohalo10)\ **Post date:** [August 19, 2024, 11:52am UTC](https://forums.unrealengine.com/t/tax-identity-issue-w9-form-is-not-being-submitted-constantly-gives-an-error/1672165/5 "2024-08-19T11:52:59Z")
hi all, Check out the Tutorial [Tutorial: About Tax interview and Payout profile - General / Tutorial & Course Discussions - Epic Developer Community Forums (unrealengine.com)](https://forums.unrealengine.com/t/tutorial-about-tax-interview-and-payout-profile/1900019) [Set Up Your Tax Profile | Fortnite Creative Documentation | Epic Developer Community (epicgames.com)](https://dev.epicgames.com/documentation/en-us/fortnite-creative/set-up-your-tax-profile-in-fortnite-creative) ---
**Author:** ![Benkuki](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Benkuki](https://forums.unrealengine.com/u/Benkuki)\ **Post date:** [October 31, 2024, 2:59pm UTC](https://forums.unrealengine.com/t/tax-identity-issue-w9-form-is-not-being-submitted-constantly-gives-an-error/1672165/6 "2024-10-31T14:59:01Z")
i have this same issue, dont forget to use the same email address as the one you use for Epic games account. ---
**Author:** ![Reza\_Alidad](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Reza\_Alidad](https://forums.unrealengine.com/u/Reza_Alidad)\ **Post date:** [May 26, 2025, 1:59pm UTC](https://forums.unrealengine.com/t/tax-identity-issue-w9-form-is-not-being-submitted-constantly-gives-an-error/1672165/7 "2025-05-26T13:59:08Z")
“Do not use the browser’s autofill feature — it caused issues for me. The second issue is that you should use the email you used to register on Epic in the tax form.” ---
**Author:** ![basedotp](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@basedotp](https://forums.unrealengine.com/u/basedotp)\ **Post date:** [September 29, 2025, 12:25am UTC](https://forums.unrealengine.com/t/tax-identity-issue-w9-form-is-not-being-submitted-constantly-gives-an-error/1672165/9 "2025-09-29T00:25:49Z")
Did you ever resolve this? I’ve had the same issue since August 24 (and it’s now Sep 29). My email address and name are correct and I’m not using autofill. ---
**Author:** ![SeventyTwoDonutHoles](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/seventytwodonutholes/32/1125857_2.png) [@SeventyTwoDonutHoles](https://forums.unrealengine.com/u/SeventyTwoDonutHoles)\ **Post date:** [December 20, 2025, 11:30pm UTC](https://forums.unrealengine.com/t/tax-identity-issue-w9-form-is-not-being-submitted-constantly-gives-an-error/1672165/10 "2025-12-20T23:30:07Z")
My solution was just restarting the entire process, idk what happened ---
**Author:** ![RocketScientst](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@RocketScientst](https://forums.unrealengine.com/u/RocketScientst)\ **Post date:** [December 20, 2025, 11:53pm UTC](https://forums.unrealengine.com/t/tax-identity-issue-w9-form-is-not-being-submitted-constantly-gives-an-error/1672165/11 "2025-12-20T23:53:41Z")
i am stuck in the step where they tell you Epic is going to send you an email with instruction to provide paiment infos , i didn’t receive any mail form epic since yesterday .